* Technologies: ISTQB ITIL test environment JIRA Confluence Tempo Atlassian Documentum incident and problem management configuration management Release Management
Are you a certified Configuration Manager looking for a new contract opportunity working in a fantastic team for a large European client? Please get in touch for further details.
Essential experience required:
* Proven experience in Test environment management where environments were shared across multiple projects and maintenance activities.
* Experience using incidents and problem management processes.
* Working experience with Atlassian products (Jira, Confluence, Tempo).
* Experience with Document and Content management systems (Documentum).
* Experience in multicultural and multilingual IT operations departments
* Knowledge of ISTQB.
Role-specific skills, competencies & responsibilities :
* Strong organizational and communication skills.
* Support the coordination of releases and changes in the test environments by following the processes in place.
* Improve, streamline and expand existing processes.
* Schedule, plan and coordinate IT Operations resources to ensure effective and successful completion of releases & changes.
* Work closely with various IT teams to ensure a timely completion of releases & changes in the test environments.
* Follow up on incidents and problems management activities related to test environments.
* Prepare and maintain the calendar of test releases and communicate it to IT operations teams.
* Participate in Continual Service Improvement (CSI) ITIL lifecycle phase.
* Produce reports on activities for management.
* Attend meetings for communications and resolve blocking points.
* Willingness to explain the change and release processes in place for the test environment and act as a point of contact for questions related to release & change to stakeholders.
* Raise and follow up on identified risks.
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