Casual F&B Assistant role at Delta Hotels by Marriott Swindon
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the worlds leading hotel brands? We are currently recruiting a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
Benefits
* Free meals on duty: Enjoy complimentary meals while at work.
* Uniform provided: A professional uniform is supplied for all employees.
* Explore discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
* Pension scheme: Participation in The People’s Pension.
* Employee assistance programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
* Career development: Opportunities for career growth and internal transfers within Marriott’s global network.
* Training and development: Access to training programmes to enhance your skills and advance your career.
Responsibilities
* Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
* Take and serve orders accurately, adhering to quality and presentation standards.
* Provide detailed information about menu items, including ingredients and preparation methods.
* Maintain cleanliness and organisation in the dining area and service stations.
* Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
* Handle guest inquiries and complaints professionally, resolving issues promptly.
* Promote restaurant services and specials to enhance guest experience and drive sales.
* Follow safety and hygiene protocols to ensure a safe working environment.
* Assist with inventory management and restocking supplies as needed.
* Support team members and collaborate to achieve common goals.
Safety & Company Policies
* Follow all company and safety and security policies and procedures.
* Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
* Complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional.
* Maintain confidentiality of proprietary information.
* Communicate with others using clear and professional language.
* Develop and maintain positive working relationships with others.
* Support the team to reach common goals.
* Listen and respond appropriately to the concerns of other employees.
* Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
* Related work experience: At least 1 year of related work experience in a customer service role.
* Supervisory experience: None required.
* License or certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Management and Manufacturing
Industries
* Hotels and Motels
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