Guest Services Assistant - Reception
Location: Holiday Inn Express Glenrothes
Contract: Part time Salary: £12.21 Per Hour
Overview
On the edge of the town of Glenrothes, within easy reach of Edinburgh City, Perth and historic St Andrews, this hotel is ideal for business and leisure travel. Offering friendly and affordable accommodation, all 49 bedrooms at the hotel were refurbished in 2014 and offer onsite car parking for up to 70 cars. Guests can enjoy fly fishing on nearby Loch Leven, golfing on nearby championship courses, or visits to local attractions. Rothes Halls is also nearby as a premier conference venue.
Job Description
We are seeking a Guest Services Assistant who will deliver a friendly and efficient service, creating a warm and welcoming atmosphere for all guests and ensuring they have a great experience. You’ll be attentive to guests’ needs from arrival, make recommendations and serve accurately and efficiently. You will be totally guest focused, delivering excellent customer service with an informed, friendly and effective approach. This role includes lone working and serving alcohol. The working pattern is 2 x 8 hour shifts over 7 days, covering both early and late shifts, with extra shifts available at certain times.
What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together. For those keen to develop, there are various career options within the business. In addition, we offer:
* Apprenticeship programmes available
* Learning and Development opportunities through our Leadership Development Programmes
* Heavily discounted hotel stays and food & beverage discounts
* Uniform provided
* 24/7 Employee Assistance Programme for you and your family (counselling, wellbeing & financial aid)
* Life Assurance
* 28 holiday days (pro rata for part time)
* Automatic enrolment into a workplace pension scheme
About Us
Holiday Inn Express Glenrothes is a unique and vibrant hotel set in Glenrothes. The team is passionate, enthusiastic, and energetic. The culture focuses on delivering the hotel’s goals while creating a fun and balanced work/life environment.
Role in our Family
As a Guest Service Assistant, key responsibilities include:
* Maintaining knowledge of departmental standards and procedures
* Handling check-in, check-out, and room change procedures and ensuring data is entered accurately into the hotel systems
* Preparing information for well-handled group check-ins and check-outs
* Daily cashier checks of open balances, including city ledgers
* Maintaining accurate daily reports of monies received
* Handling correct billing of guest expenses
* Staying informed about updates to accounting policies and procedures
* Responsible for correct message handling
* Daily check of departures, informing guests about late check-out costs and procedures
What Happens Next
Does the Guest Services Assistant role suit your skillset? Apply now. You’ll provide contact details and a CV. If successful, you’ll be invited to meet a team member to learn more about your experience and to hear more about the Splendid Hospitality Group.
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