Were working with a long-standing client in Langley who is looking to add an IT Support Technician to their team.
Weve partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. Theyre ambitious, growing steadily, and genuinely invest in people who want to develop their careers.
Theyre an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where youll be a key part of the local IT team.
IT Support Technician - What will you be doing day-to-day?
Youll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the schools systems. Its a varied role - no two days are quite the same.
Youll be supporting:
Servers and core infrastructure
Network and Wi-Fi
End-user devices
Cloud-based systems
Youll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support.
IT Support Technician - Key Responsibilities
Managing incidents and service requests from start to finish
Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs
Supporting users with hardware and software queries (ticket, phone, or face-to-face)
Keeping the ticketing system up to date with clear, accurate notes
Developing your technical knowledge across the technologies the team supports
Assisting with monitoring and routine maintenance tasks
Keeping on top of timesheets and internal KPIs
IT Support Technician - What theyre looking for:
At least 1 years experience in an IT support role
Experience in a customer-facing environment
Strong communication skills comfortable supporting users of all technical levels
Someone proactive who can work independently when needed
A positive attitude and willingness to learn
Full driving licence and access to a vehicle
Tech youll be working with:
Windows Server
Active Directory
Networking & Firewalls
Azure
Virtualisation
Cyber Security
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