Client Coordinator
Based in our Stoke on Trent office. Monday – Friday, 8.30am – 5pm (45 minute lunch). Permanent/Full time.
About The Benx Group of Companies
We are a leading provider of façade products and solutions that enhance, protect, and add value to buildings through innovation, technology, and expertise. An excellent opportunity has arisen for a driven and motivated Client Coordinator to join a leading supplier to the building boards and facades industry, based in Stoke on Trent.
Reporting to the Customer Relations Manager, the ideal candidate will have previous telephone sales experience, excellent communication skills, and confidence in dealing with a range of customers.
We are seeking an individual with the tenacity and passion to sell/upsell our products over the phone and assist the Client Relations team in identifying new business opportunities with existing and potential customers.
Key Responsibilities:
1. Handling incoming calls and emails from clients, answering product questions and queries.
2. Processing sales orders onto a Sage database.
3. Building rapport and determining customer requirements.
4. General administrative duties.
5. Working towards daily targets, KPIs, and monthly sales targets.
6. Making proactive sales calls to new, existing, and dormant customers.
7. Following up on leads and maintaining the CRM system.
8. Cross-selling and upselling products when opportunities arise.
9. Proactively chasing outstanding quotes and maximizing additional business.
10. Researching new projects and leads.
11. Supporting the dedicated RSMs in each region.
12. Collating, chasing, and inputting non-conformances.
Candidate Requirements:
1. Previous sales admin and customer service experience.
2. Experience with Sage (desirable but not required).
3. Good relationship-building skills.
4. Proficiency in general admin and Microsoft Office.
5. Positive and proactive attitude.
6. Excellent communication and teamwork skills.
7. Attention to detail.
8. Good negotiation skills.
9. Polite and friendly telephone manner.
If you believe you are suitable for this role, please send your CV to Gemma Gifford, HR Operations Advisor, at Gemma.Gifford@benx.co.uk. We will contact you to discuss your application.
In accordance with GDPR, please note that your application will be forwarded to the HR department at Benx Ltd, and your personal data will be retained for 6 months following the advertisement. For further information or to request data removal, please contact a Benx Ltd representative.
We are an Armed Forces Friendly Employer. We support Defence personnel and welcome their applications.
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