Location: Harlow (on-site) Employment Type: Full-time, permanent Salary: £26,598 – £31,231 per annum Our client, a well-established and highly respected retailer within the tools and construction equipment sector, is seeking a Customer Relations Advisor to join their busy contact centre. With over 40 years of success in their industry, this is a fantastic opportunity to join a growing company that values outstanding customer service, teamwork, and career progression. The Role: This is not your average call centre role. As a Customer Relations Advisor, you will be handling a variety of inbound enquiries – from technical questions and delivery queries to exchanges and order placements. The focus is on delivering first-class service, engaging with customers, and ensuring every interaction is positive and memorable. Key responsibilities include: * Providing exceptional customer service across phone, email, and digital channels. * Recommending products that best meet customer needs (training provided). * Identifying opportunities for additional sales such as promotional items or product add-ons. * Maintaining strong product knowledge through training and continuous learning. * Efficiently managing administrative tasks with accuracy and speed. * Building relationships with customers to ensure loyalty and repeat business. About You: * Customer-focused, confident, and motivated ...