Join us as a Coutts Travel Protection Product Manager in Private Banking
* In this varied role, you’ll be managing our high-profile Coutts Travel Protection product, including its ongoing management, design and development in line with business strategy, while ensuring it continues to meet client needs, deliver good customer outcomes and meet all regulatory and governance requirements
* We’ll look to you to make sure the right client, product and market research is carried out to generate insights to help design and develop our product
* You'll have the chance to develop yourself, make a real difference to the client experience and gain great exposure
What you'll do
As Coutts Travel Protection Product Manager, you’ll be making sure our product meets business strategy and client needs, providing key training, materials, guidance and sales processes for the business to use and adhering to all relevant governance and regulations. You’ll be ensuring appropriate client, product and market research is carried out and analysed to generate insights, so we can further design and develop our product and enhance the client experience.
Day-to-day, you’ll be:
* Delivering all product management related aspects of our proposition across all distribution channels in line with relevant governance regulations and Bank strategy
* Delivering the day-to-day product delivery, particularly in relation to regulatory change and reporting, marketing distribution activities, financials and operational aspects
* Maintaining the products in line with our policy standards and product governance, including managing risk, issues and dependencies logs, annual strategy, budget and pricing reviews
* Identifying and troubleshooting product and product related issues, and helping to resolve client queries and complaints
* Building effective relationships with a wide variety of stakeholders across the Coutts and Natwest business and third-party suppliers for the efficient delivery, distribution and management of the product
The skills you'll need
We’re looking for someone with in-depth product management knowledge, including product lifecycle management, product design and manufacture. Along with this, you’ll bring a proactive approach, strong organisational skills and an excellent track record of meeting objectives within deadlines and budgets.
You’ll also need:
* Knowledge of insurance and familiarity with UK regulation of the insurance industry
* Experience of managing products, including managing product governance, strategy reviews and product implementation
* Experience of communicating and marketing products
* Experience of managing budgets and pricing reviews
* Monitoring and interpreting insights to support product management and development
* Good stakeholder and relationship management skills
* Excellent attention to detail
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