Customer Service Officer
Bristol
£28,000 - £30,000
Monday-Friday Days Early Finish Friday
Benefits:
25 Days Holiday + Banks
Our client is a leading industrial manufacturing company, with a reputation for product quality which is second to none and industry leading standards. They are looking for a charismatic, driven and hands-on Customer Service Officer to liaise with customers and provide and process information in response to enquiries, concerns and requests about products and services in a timely manner.
Role & Responsibilities:
Manage key customer accounts, ensuring satisfaction, timely communication, and order accuracy.
Act as the primary liaison between customers and internal teams (production, purchasing, quality, and finance).
Monitor and report on order status, performance against budget, and customer trends.
Ensure all orders meet ISO 9001 standards and company contract review procedures.
Handle daily tasks including stock level monitoring, sales reporting, and enforcing minimum order quantities.
Lead and document customer visits, ensuring clear follow-up and action plans.
Maintain office professionalism, including response times, order handling standards, and customer service.
Provide regular performance updates to the Operations Director, including KPIs and variance reporting.
Support proactive sales efforts through outbound calls, lead follow-up, and stock sale targeting.
Knowledge, Skills & Experience:
Proven experience managing multiple customer accounts with attention to service quality and accuracy.
Strong coordination with cross-functional departments to fulfill customer requirements and resolve issues.
Knowledge and application of ISO 9001 quality procedures in sales operations.
Skilled in reporting key metrics such as order performance (OTIF), sales variances, and customer activity.
Ability to enforce operational standards including order thresholds, carriage control, and stock initiatives.
Demonstrated ability to support and maintain structured office environments, ensuring policy compliance and effective team operations.
If you are interested in this position please click 'apply'.
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