Requirements
Must have:
- Proven experience in IT support, preferably in a helpdesk or field engineer role. - Strong knowledge of Microsoft 365 services, including Entra ID, Intune, Microsoft Defender, Conditional Access, and Data Loss Prevention (DLP) policies. - Expertise in cyber security principles, with a focus on tenant hardening and improving organizational security. - Familiarity with Cyber Essentials and Cyber Essentials Plus frameworks. - Excellent problem-solving skills and the ability to manage multiple tasks and projects simultaneously. - Strong communication skills, with the ability to explain technical concepts to non-technical clients. - Valid UK driving license and willingness to travel to client sites as needed. - Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator, CompTIA Security+) are highly desirable.
Responsibilities:
- Provide helpdesk support during office hours (Monday to Friday, standard business hours), troubleshooting and resolving IT issues efficiently via phone, email, or remote access. - Conduct on-site visits to client locations for hardware installations, issue resolution, and system upgrades. - Project manage client onboarding processes, including setup of new systems, migrations, and upgrades to ensure smooth transitions. - Collaborate with the team to implement and maintain cyber security best practices, including tenant hardening and enhancing clients overall security posture. - Assist in achieving and maintaining compliance with Cyber Essentials and Cyber Essentials Plus standards for our clients.
Company:
At Laboc Communications, we are a dynamic, small team dedicated to delivering top-tier IT support, connectivity, and VoIP services to businesses across the UK. We pride ourselves on providing reliable, secure solutions that keep our clients connected and protected. As a growing company, we value innovation, customer focus, and a collaborative environment where every team member makes a real impact. We offer a competitive salary based on experience, opportunities for professional development, a supportive team environment, and flexible working arrangements.