Ensure all back-office processes are followed for all work streams to deliver a effective and efficient
Company profile:
We are seeking a Homes Coordinator to support a local business in Newcastle under Lyme on a 6 month fixed term contract.
Job Description:
1. Following clearly laid out processes to ensure maintenance services are delivered efficiently in all homes
2. Ensure all back-office processes are followed for all work streams to deliver a effective and efficient
3. maintenance service for the company.
4. To schedule internal and external activity liaising between contractors, internal delivery teams and customers to ensure that customer options and relevant literature is prepared and delivered at appropriate times to ensure that work programme targets are achieved.
5. As and when required for complex repairs or processing asbestos requests, keeping inhouse management and job deployment systems accurate and up to date.
6. To effective schedule activity for both grounds’ maintenance and void works, processing voids through to completion and handover to the lettings team.
7. To accurately raise work and variation orders to sub-contractor’s proving purchase orders and processing payments in a timely manner.
8. To effectively support customers who need to be re-homed during works that are being completed, keeping them at the heart of what you do and walking beside them in their journey.
9. To develop, maintain and support an effective & efficient contract management process, utilising the correct contract management process and portal for sub-contractors for regular progress and updates.
10. To initiate research and to monitor, maintain and interpret the results of customer surveys including the production and maintenance of records/databases, reports, and other control information as required by the Company and/or other external sources.
11. To support our customers with initial complaints resulting from responsive, voids and grounds maintenance and communal cleaning work streams (escalating where necessary) and to provide trend analysis and provide service improvements from complaint analysis.
12. As and when required to meetings, communicate and present the objectives of the departments to other teams, Customer Groups and focus groups including the occasional attendance of weekend/ evening meetings.
13. To undertake any other duties as may be reasonably required of the post holder which is commensurate with the grading of the position.
Candidate Requirements:
Experience:
14. Experience working in a customer focused environment
15. Previous experience in coordinating trades people or engineers or housing repairs is essential
16. Strong administration skills
17. Numerate and IT literate and is able to work effectively with microsoft office applications
18. Ability to understand and interpret data and provide reports for the management team
19. Effective communication
20. Self motivated, utilisation of own initiative and acts as a positive role model
21. Ability to display a calm and patient approach when dealing with challenging customers and situations
22. Demonstratable experience of working in property maintenance or construction co ordination environment
23. Experience of using and updating housing and contract management systems
24. Able to work in a team, managing multiple priorities and oragnising workload around objectives and deadlines
Essential
25. Hold a current UK driving licence
26. This role will need a satisfactory basic DBS certificate
27. Be flexible with working hours to meet service requirements
This role is commutable from: Newcastle under Lyme, Stoke on Trent, Keele, Congleton, Stone and surrounding areas
This role would suit candidates with the following experience: Repairs Coordinator, Maintenance Coordinator, Scheduler, Labour Controller, Engineering Coordinator
Hours: Monday – Friday 37 hours per week
Salary: £28,047 Per Annum
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.