Responsibilities
1. Client Referral
Carry out a client interview.
Process referral forms ensuring that all necessary information is gathered and
accurately recorded.
Carryout an eligibility check and risk assessment based on the information on
the referral form.
Enter all details on the referral form onto the PSOCC and SASSHA systems.
Complete initial needs assessments and enter details onto PSOCC and
SASSHA
Provide all relevant information to the HSM for decision.
1. Induction and socialisation
Ensure License Agreement is explained and signed by the client.
Receive and induct new clients into the hostel and services.
Undertake a needs assessment.
Complete Seven Day Action Plan ensuring all key aspects of the plan are
achieved within the timeframe.
1. Allocation
Convene team meetings and allocate a Key Worker, taking account of
individual workloads.
Carry out a client focused risk and needs support assessment in order to
inform the Support Plan.
1. Support Planning and Review
Ensure the implementation of Support Plans by the team using the SMART
methodology
Ensure the effective implementation of the Support Plans
Carry out ongoing four weekly reviews to ensure that all elements of the
Support Plan are being actioned by the appropriate staff
Respond to potential risks and incidents and take appropriate precautions
and/or actions.
Complete the shift handover, ensuring that all relevant information has been
recorded on SASSHA.
Ensure that all residents files are updated on a shift by shift basis and signed
and dated accordingly.
1. Code of Conduct
Implement the residents Code of Conduct in line with the Licence Agreement
1. Quality Assessment Framework
Ensure that all activities are in line with and support the Quality Assessment
Framework
Provide quality evidence to support QAF reviews.
Collate information and evidence for service user involvement in monthly and
other reports as necessary.
Attend and contribute to all relevant management and staff meetings
1. Key Working
Conduct Key working sessions will residents.
Record all relevant information; ongoing progress, update plans and ensure
follow-up.
Provide ongoing support
Advocate for and communicate with all relevant stakeholders
1. Resettlement (Team Leader specific)
The Team Leader role with responsibility for resettlement will manage the
setting up of individual programmes for residents with regard to teaching life
skills i.e. budgeting, cooking, minor maintenance, filling in forms and writing
letters, safety in the home, employment training, housing advice, accessing
other support services, DIY, buying furniture, reading meters and appropriate
grants for support.
Manage activities focusing on planned moves
Manage activities around tenancy support including developing links to assist
with a move on plan.
PEOPLE MANAGEMENT
1. Performance Management
Contribute to the performance management process by assisting in the
development of objectives for Key Workers and Support Workers.
Lead and motivate staff to perform effectively and in line with internal and
external quality standards, the Quality Assessment Framework and
organisational policy and procedure and contract requirements.
Lead and facilitate team meetings, ensuring external and internal
communications are effectively passed to all staff, and to ensure all decisions
are followed through effectively.
Monitor the performance of staff, giving timely feedback as necessary.
Identify staff training and development needs
Coach, support and facilitate individual staff development plans.
Contribute to annual staff appraisals in line with
Management Framework and service and organisational objectives.
To lead the team in providing a stimulating, client focused and supportive
environment to meet the social, emotional, physical, health and resettlement
needs of residents.
Role model effective management approaches to foster a positive culture,
professionalism, and appropriate behaviours and promote high performance
at all times.
Carryout monthly individual supervision sessions with team members.
HEALTH AND SAFETY
1. Health and safety
Comply with all health and safety regulations, policies and procedures,
ensuring the safety and security off staff, residents and premises.
Ensure that all staff operate in accordance with Health and Safety legislation
and they adopt safe working practices in line with NWMM
procedures.
SAFEGUARDING
11.Safeguarding
Promote safeguarding implementation and good practice in the hostel,
including referring, reporting and liaising with the management.
Ensure that team members are fully conversant with all Protection &
Safeguarding policy & procedures.
Report all safeguarding incidents to the HSM and comply with internal and
external reporting procedures.
GENERAL
1. General
The Team Leader should be familiar with and comply with all NWMM policies.
Where appropriate, represent the hostel and the wider organisation in a
competent and professional manner and maintain the highest professional
standards at all times.
To undergo training and development as required.
To adhere to and promote policies and procedures, in particular
Safeguarding, Equality and Diversity Policy and Health and Safety Policy and
procedures.
To undertake other duties as may reasonably be required by the HSM.
These duties are neither exhaustive nor exclusive and the post holder is
required to undertake reasonably determined duties within the organisation
driven by needs of the business.
Job Types: Full-time, Permanent
Pay: £14.17 per hour
Benefits:
* Additional leave
* Company pension
* Enhanced maternity leave
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
Education:
* GCSE or equivalent (required)
Experience:
* social work or mental health: 1 year (preferred)
* homelessness field: 2 years (preferred)
Language:
* English (required)
Work Location: In person