Job Description
The Network Engineer is responsible for the day-to-day operation, maintenance and development of InPost UK's network infrastructure. Working as part of a small, collaborative IT team, this role spans the full network lifecycle from designing and delivering connectivity at new sites, through to ongoing monitoring, incident resolution and continuous improvement. The role requires a proactive, self-motivated individual who takes ownership of their work, maintains high standards of documentation and operational hygiene, and is always looking for ways to improve the reliability and performance of the network.
* Monitor the network proactively, responding to alerts and support tickets in a timely and professional manner.
* Perform configuration changes and updates across network equipment, working within existing change management processes.
* Identify, investigate and resolve network faults, liaising with third party vendors and suppliers where necessary, and escalating where appropriate.
* Plan and deliver network infrastructure at new and existing sites, from initial design through to installation, contractor management and handover.
* Maintain and improve the quality of network alerting, reducing false positives and eliminating true negatives.
* Manage site-based contractors, coordinating equipment logistics and overseeing physical installations.
* Maintain network cabinets and cabling to a high standard.
* Ensure configuration backups are maintained for all network equipment.
* Contribute to the planning and delivery of IT projects, including maintaining accurate project documentation and providing regular status updates.
Work collaboratively across internal teams, including Service Management, Technical Project Delivery and Solution Design.
* Build and maintain effective working relationships with third party suppliers, partners and site-based contractors.
* Keep technical stakeholders and project teams informed of any changes to systems or processes that may affect them.
* Provide clear and helpful technical guidance to colleagues and end users.
* Take an AI-first approach to network operations, embracing automation and AI tools to improve and streamline everything we do.
* Research emerging technologies and make informed suggestions on how they could be adopted to meet business goals.
Qualifications
* Demonstrates a strong desire to learn and develop, with clear ambition to progress to a senior engineering role.
* Takes initiative and proactively manages own workload without requiring close supervision.
* Approaches problem solving in a calm, disciplined and analytical manner.
* Maintains a genuine curiosity for new technologies, tools and approaches.
* Highly organised and structured, with the ability to manage multiple tasks and competing priorities effectively.
* Communicates clearly and professionally with customers, colleagues and third parties, adapting style and approach to suit the audience, whether in writing, in person or on the telephone.
* Remains composed and maintains high standards of work under pressure.
* Demonstrates sound judgement in identifying when to escalate issues and when to resolve independently.
* Contributes positively to meetings and technical discussions.
* Takes full ownership of tasks and sees them through to completion.
* Comfortable working with ambiguity and able to define own path when situations are not clearly prescribed.
* Honest and transparent, particularly when things go wrong. Surfaces issues early rather than allowing them to escalate.
* Good written and verbal English essential.
* Good arithmetic skills essential.
* Cisco CCNA or equivalent desirable.
* Demonstrable understanding of TCP/IP and subnetting, gained through professional experience, study or self-directed learning.
* A solid understanding of how networks are designed and operate, including routing, switching, DNS and DHCP.
* Hands-on experience with network hardware, whether in a professional, home lab or educational environment. The ability to demonstrate practical experience is essential.
* Awareness of network security concepts and general best practices.
* Cisco CLI experience desirable but not essential.
* Demonstrable experience of using AI tools in a practical context.
Additional Information
Why Join InPost?
* Opportunity to work in a diverse, international and cross-functional environment, along with leading experts.
* Fulfilling careers with a range of benefits for employees and invests in providing training opportunities for their development.
* Involvement in technology monitoring and choices
* Your impact will be visible instantly and you will be making a difference in our users lives
* Field based role with hybrid working available.
* Permanent office to be inLiverpool.
* Travel to sites across the UK as required or directed (up to two site visits per week)
* 40 working hours per week, Mon-Fri.
* Occasional out of hours working as required or directed.
* Paid, on-call on rota system.