Overview
Tesco West Byfleet, England, United Kingdom
Shift Leader position with pay from £14.76 per hour, increasing to £15.97 for stores inside the M25. Additional payments may apply depending on location.
It is our policy to offer new colleagues a minimum of 16 guaranteed hours per week. If you prefer fewer hours, there are opportunities down to a minimum of 12 hours per week, and we would still love to hear from you.
The availability windows are the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility if your availability closely matches but is not exactly the advertised times.
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Customers are at the heart of everything we do.
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to ensure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, keeping the store safe to work and shop
* Understand store performance and assist managers in delivering actions that improve operations
* Lead from the front and set a great example for your colleagues
Please note you need to be 18 or over to apply for this role.
Your role and responsibilities
* Coordinating the store team to deliver an easy, fuss-free shopping experience
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store and completing duty cover, ensuring decisions support safety
* Being the go-to person for day-to-day queries in the absence of a manager
* Maintaining a clean, tidy, and well-presented store
* Supporting managers with seasonal, community and charity events
* Contributing to a positive, inclusive team atmosphere
* Providing great customer service by listening to customers
* Keeping the team informed and up to speed on communications and updates
* Staying knowledgeable about store performance and looking for ways to improve operations
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues who provide great service
You will need
* To be a great role model by delivering thoughtful customer service
* To build strong, inclusive relationships with colleagues
* To communicate clearly using various methods
* To lead in the absence of the Store Manager
* To be flexible, adaptable, and customer-focused
* To motivate and inspire your team to exceed expectations
* To be curious and continually look for ideas to better serve customers and communities
Whats in it for you?
* Varied work in a fast-paced retail environment with flexible hours
* Ongoing development opportunities and access to training
* An inclusive workplace where everyone is welcome
* Your voice matters and ideas are welcomed
* Wellbeing support and access to resources
* Colleague discounts and pension with employer contributions
Benefits include:
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays)
* Flexibility from day one
* Colleague Card discounts and additional card sharing with family
* Free wellbeing resources, life cover, pension and more
* Uniform provided
* Access to colleague networks and inclusion initiatives
About Us
Our vision at Tesco is to become every customer's favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." We are committed to diversity, equity and inclusion and to providing an accessible recruitment process.
Please note: Tesco will recruit individuals who have passed the school leaver age. Additional information on age requirements applies for certain roles and hours.
For more information about us, please visit www.tescoplc.com
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