Job Description
Age UK Bromley & Greenwich is seeking a proactive and compassionate Care Navigation Coordinator to lead a small team supporting older people as they transition from hospital back to the community. Based at the ICN Unit at Orpington Hospital, you will work closely with NHS colleagues and local services to ensure people on the Proactive and Frailty pathways receive the non-medical support they need to stay independent and well.
This is a varied and people-centred role, combining direct patient contact with service coordination and staff supervision. You will hold guided conversations with patients, identify support needs, liaise with professionals in health and social care, and ensure that care plans are holistic and person-centred. You'll also support and supervise a small team of Care Navigators and help shape the service through team meetings and collaborative working.
We are looking for someone who is confident working across teams and settings, with strong communication and organisational skills, a working knowledge of health and social care, and a genuine commitment to supporting older people.
Key responsibilities include:
* Coordinating care navigation support for people preparing to leave hospital
* Leading and supporting a small team of Care Navigators
* Liaising with hospital teams, GPs, social workers and voluntary services
* Helping people access local services and make informed decisions about their care
* Attending meetings, keeping records and contributing to service development
If you're motivated by making a real difference every day and have the experience to guide and support others, we’d love to hear from you.