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Position Overview
Location: Bracknell, England, United Kingdom.
Responsibilities
* Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
* Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
* Assist with internal or external audit as required in line with Vistry Values of Integrity, Caring, Quality.
* Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
* Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
* Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
* Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
* Awareness of local market and economic conditions.
* Travel to all designated developments to undertake pre booked customer appointments.
* Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
* Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site’s and house types, to ensure every customer is offered a bespoke choice of purchase options.
* Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
* Respond to all cancellations making every effort to ‘save’ and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
* Work with the Site teams to understand the build progress to provide customer information as required.
* Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders.
* Take responsibility for all company property, equipment and presentation across each site within the specified developments.
* Maintain the sales arena including show homes on the development in line with brand and company standards.
Qualifications
* Behave in line with our company values – Integrity, Caring and Quality.
* Experience working in a customer facing role delivering under pressure.
* Experience in generating leads and sales through telephone based business development.
* Proven track record of successfully completing the sales process with customers.
* Proven ability to work under pressure and meet sales targets.
* Excellent IT skills with demonstrable knowledge of Microsoft Office tools.
* Strong negotiation and sales skills.
* Excellent administration and organisational skills.
* Good planning and organisational skills.
* Excellent communication skills.
* Patience and ability to remain calm under pressure.
* A friendly, trustworthy, and professional attitude.
* Comfortable using multi channel forms of communication.
* Ability to handle complaints and difficult situations.
* An interest in property and the housing market.
* Willing to be flexible in respect of day to day duties and hours worked.
* Full driving licence and access to a suitable vehicle.
* Willing to travel to all sales sites within the division, including regional offices.
* Willing to work weekends.
* 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above).
* A Levels in any discipline.
Job Details
* Seniority Level: Entry level
* Employment Type: Full‑time
* Job Function: Sales and Business Development
* Industry: Construction
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