Role Information Role Title: GB Service Commercial & Technical Operations Manager Department: Service Department Reports To: Head of Service (UK & Ireland) Location: Northampton (with Full GB responsibility) Team: Currently 8 engineers with planned expansion Purpose of Role The GB Service Commercial & Technical Operations Manager holds responsibility for the commercial performance, strategic direction, and operational delivery of the Service business in Great Britain. This management role oversees the development of service revenue streams, commercial contract management, vendor partnerships, and end‑to‑end technical service operations. The role provides leadership to the GB technical service team, ensuring consistent operational excellence, customer satisfaction, and growth of the service business in alignment with Uniphar Medtech’s commercial objectives. Key Responsibilities Strategic & Commercial Leadership Lead the commercial performance of the GB Service business, with responsibility for revenue generation, service profitability, and growth across maintenance contracts, installation services, and return to bench services. Contribute to development and lead the execution of the Cardiac Services/Uniphar Medtech Service strategy, including new service product offerings, pricing structures, and market expansion opportunities. Manage service contract lifecycle, including proposal development, negotiation, renewal, and KPI monitoring to maximise customer retention and long‑term revenue. Build strong supplier and vendor partnerships to ensure competitive, reliable, and scalable service capability across all product portfolios. Operational & Technical Leadership Provide senior leadership to the technical service team, ensuring the team is resourced, trained, and structured to meet current and future operational demands. Oversee the delivery of installation, commissioning, maintenance, repair, and upgrade activities for medical devices and associated systems across GB. Ensure effective workforce planning, field‑service efficiency, and performance management to achieve service delivery KPIs and customer expectations. Lead continuous improvement initiatives to enhance efficiency, service quality, and engineering capability. Governance, Quality & Compliance Ensure that GB service operations maintain full compliance with all relevant regulatory, safety, quality, and documentation standards. Responsibility for technical governance across the GB Service team, ensuring adherence to SOPs, service protocols, and quality management systems. Provide accurate, complete, and timely reporting on service performance, commercial indicators, customer issues, and operational risks. Customer & Stakeholder Engagement Serve as a senior customer-facing representative for GB Service, maintaining strong relationships with healthcare providers, procurement bodies, and commercial partners. Support the sales team with advanced technical expertise, collaborating in pre‑sales activities, product demonstrations, and solution development. Act as the strategic point of contact for escalated customer issues, ensuring prompt resolution and long-term customer confidence. Role Requirements RQF/NQF Level 5–6 qualification in Electrical/Electronic Engineering, Biomedical Engineering, Physics. Equivalent experience may be considered. Significant experience in servicing medical devices and/or clinical engineering environments, including complex installations and field based technical support. Demonstrated experience in leading or developing technical or field service teams. Strong IT proficiency; IT-related qualifications or experience supporting medical IT systems will be an advantage. Full UK driving licence & eligibility to work in the United Kingdom. Excellent leadership, communication skills, customer engagement, and problem-solving skills, with the ability to influence at senior levels. cardiacservices