Job: F&B Manager at Cowley Manor
Based in: Cowley, Cheltenham
Reports to:General Manager & UK F&B Director
From£40,000
DUTIES AND RESPONSIBILITIES
Operational management
? Oversee multiple F&B operations ensuring the smooth running of all services inclusive of the restaurant, bar, terrace, room service, picnics, spa bar, and weddings &events.
? Create a welcoming environment for customers and drive a guest focus culture.
? Ensure consistent, high-quality food and beverages are served to customers.
? Handle and provide adequate solution to customer complaints.
? Deal with customer feedback, sharing to the team and implementing actions.
? Oversee the cleanliness of the venue and pay attention to possible health hazards and regulation violations.
? Ensure all Health & Safety legal requirements are up to date.
Team Management
? In cooperation with the Human Resources department, the General Manager, the Restaurant Manager, and the Bar Manager, participate to the recruitment and onboarding of the restaurant and bar teams.
? Manage the schedules of the restaurant and bar teams.
? Work with and develop the Restaurant and Bar Managers and supervisors.
? Create a positive work environment, ensuring a high employee engagement and optimising the employee retention.
? Work to resolve staff complaints...