Job Title: Client Service Officer - Trade & Financial Institutions
Job Purpose
Act as a client service officer in the department ensuring efficient service to the trade customers and banks. Support FI and Trade Business in terms of related administrative activities.
Key Responsibilities
Perform compliance due diligence on new network bank relationships and establishment of RMA
Monitor adverse news on network and correspondent banks through SWIFT KYC Registry and take appropriate updates from the banks
Keep the bank limits updated in coordination with FI & Trade RM
Conduct compliance due diligence on the parties in the LC as and when requiredTasks and Responsibilities
Respond to trade customers and banks queries in coordination with Trade Operations
Maintain and update the records on the Bank's and Country Credit Limits
Monitor the bank and country limits and reconcile the limits with Credit Administration / GFI
Prepare applications for new and increasing bank limits for GFI allocation and CCC approval
Perform compliance due diligence on the correspondent banks annually
Perform RMA due diligence on new network banks in compliance with Group directives
Conduct compliance checks on the counterparties on a transactional basis
Prepare periodic and ad hoc reports for GFI
Create MI on banks and countries on a regular basis
Reconcile department reports with system reportsQualifications and Experience
A-level or equivalent qualification
Banking business experience of 2 years
Technical background of different financial instrumentsSkills and Competencies
Strong interpersonal skills, with the ability to interact effectively with customers and colleagues from various cultural backgrounds
Committed to the highest ethical standards and abiding by Conduct Rules
Team player with the ability to build working relationships with stakeholders across the bank
Demonstrates energy, inspiration, and passion for business and customers
Proficient in MS operating systems and PowerPoint presentations