Overview
Purpose of the Role: To lead and coordinate housing management services, ensuring compliance, effective tenancy management, and a high standard of customer service.
Responsibilities
* Oversee tenancy and estate management, including allocations, enforcement, and sustainment.
* Ensure compliance with housing legislation, policies, and procedures.
* Lead and support housing officers, managing complex cases and escalations.
* Monitor performance and drive service improvements.
* Work with partners and residents to resolve issues and strengthen communities.
Essential Skills & Experience
* Strong knowledge of housing law and practice.
* Proven experience in housing management and tenancy enforcement.
* Effective leadership, communication, and problem-solving skills.
* Ability to manage priorities and deliver results.
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