Overview
Join to apply for the Freight Shipping Planner role at Brittany Ferries.
Responsibilities
* Handle and convert all transport requests from customers via the various communication channels in a professional manner.
* Liaise with customers through various channels and provide up-to-date information.
* Contact customers in the event of disruption or cancellation of their journey and propose suitable alternative solutions.
* Assist customers with their bookings.
* Process and respond to booking requests received.
* Contact customers to ensure vehicle use and details.
* Process hazardous and explosive material bookings in accordance with company guidelines.
* Communicate with shipboard and terminal staff to ensure smooth and efficient ship and terminal operations.
* Participate in on-call duty at weekends on a voluntary rotation basis.
* Completing the various manifests for each voyage in accordance with company guidelines.
Profile
* You are able to perform under pressure
* You enjoy finding solutions to problems raised by customers
* You have a high degree of flexibility
* You have good interpersonal and listening skills
Training and Experience
* You have a good knowledge of and significant experience in the transport or tourism sector.
* You are fluent in at least two languages, including English.
* You have a good command of computer software and reservation software (XNG).
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service and Supply Chain
Industries
* Maritime Transportation
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