Data Centre Engineering Cluster Manager, Data Centre Engineering Operations
Job ID: 10407692 | Amazon Data Services UK Limited
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers & equipment ensuring continual access for customers. Youll join a diverse team of engineers, supply chain specialists, security experts, and operations managers to deliver safety, security, capacity, and cost excellence.
The Infrastructure Operations organization seeks an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in London. You will lead a large organization managing multiple data centers in the cluster, overseeing managers responsible for critical facility infrastructure.
The pace, scale, and growth of Amazons data center platform will challenge you. We seek experienced senior leaders who are highly strategic, yet lead by example and roll up their sleeves when required.
The ideal candidate will have strong knowledge of data center and mission‑critical MEP infrastructure, maintain 100% service uptime, and represent London Data Center Engineering Operations daily to global teams.
Key job responsibilities
* Team Leadership & Development: hire, manage, and develop operations management team including Facility Managers, Chief Engineers, and Facility Technicians; mentor employees at all levels.
* Operational Excellence: ensure operation and maintenance of mechanical, electrical, and controls systems, including preventive maintenance, corrective maintenance, and change management; maintain 100% service uptime across the cluster.
* Performance Management: establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance; manage all facility‑related repairs in a timely manner.
* Organizational Structure: build & maintain a sustainable organizational structure, develop hiring strategy, and participate in recruiting events.
* Cross‑Functional Collaboration: work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels.
* Vendor Management: manage colocation data center service providers to meet or exceed contracted performance SLAs; oversee on‑site management of shift technicians, senior shift technicians, sub‑contractors, and vendors.
* Incident Management: lead safety, security, availability incident response, incident management, incident resolution, and root cause analysis.
* Financial Management: manage cost including OPEX and CAPEX associated with all data centers under responsibility.
* Reporting & Communication: conduct daily/weekly/monthly Data Center Engineering Operations meetings and reporting; run weekly availability meetings.
* Global Integration: liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in London.
* Continuous Improvement: drive continuous improvement of operational processes, procedures, methods, and tools; lead and manage energy efficiency initiatives in the cluster.
* Capacity Planning: support capacity planning and management activities.
About the team
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to deliver safety, security, capacity, and cost excellence, fostering an inclusive culture that empowers bold ideas.
Why AWS?
At Amazon, we are committed to being Earths Best Employer. We invest in developing our people at every career stage.
* Competitive salary and a comprehensive benefits package
* Flexible working arrangements to support work‑life balance
* Career development and progression opportunities within a truly global organisation
* A culture that values diverse backgrounds, perspectives, and experiences – including those transitioning from the Armed Forces
* Access to world‑class training, leadership development programmes, and industry‑leading tools
Basic Qualifications
* Experience understanding electrical and mechanical systems involved in critical data center operations such as feeders, transformers, generators, switch gear, UPS systems, ATS units, PDU units, chillers, pumps, or air handling units.
* A Health and Safety NVQ Level 3 or NEBOSH National General Certificate (or equivalent).
* Experience in a data center or other critical environment.
* Experience working with CMMS software.
* Experience leading apprenticeship programmes and structured talent pipelines.
* Military background or experience working with veteran talent pipelines – AWS actively welcomes applications from the Armed Forces community.
Preferred Qualifications
* Strong understanding of UK health and safety legislation relevant to the built environment, including PSSR, LOLER, COSHH, and CDM regulations.
* Experience managing critical vendor relationships and chairing vendor governance forums (MBRs/QBRs).
* HV Authorisation (AP/CP level) or equivalent – desirable.
Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application or hiring process, please visit our accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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