Description
Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you
Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.
The role
In this role, although operational, you'll be the face of the store, welcoming customers and supporting a fun, engaging shopping experience. You'll use your skills to help maintain visual and store standards. Working closely with your store managers, you'll control stock related costs, help to develop stock related processes and facilitate sales though stock management. You'll also ensure the shop floor looks its best with full clean displays, which you adapt to meet seasonal trends. With a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.
Key Information
Hours available: 6-12 hrs per week depending on availability
Ideally 3 candidates
12 hrs = 6hrs monday and 6hrs thursday
6hrs = Saturday
6hrs = Sunday
Application Deadline: Midnight on 15/10/25
Trial Shift / Interview Date: 18/10/25 (approx 1hr)
Training: Week commencing 20/10/25 (negotiable)
Start Date: From 20/10/25 (negotiable)
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Greet customers warmly and create a welcoming store environment.
* Deliver exceptional customer service by supporting colleagues and acknowledging customers.
* Maintain a clean, tidy, and visually appealing shop floor.
* Support the store's sales targets by working as part of a team to exceed goals.
* Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
* Actively control store costs, such as product waste, to help meet the shop's budget.
* Participate in ongoing training and development to enhance knowledge and skills.
* Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
* Receiving deliveries in a timely and efficient manner.
* Liaising with the store Trainee Manager to plan and maintain the stock storage re-actively to accommodate sales trends and staff needs.
* Supporting the Trainee Manager by populating orders on our stock system.
* Performing miniature stock takes to monitor to identify opportunities and monitor performance.
Skills and Experience
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Seasonal Stock Specialist, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Seasonal Stock Specialist revolves around making teamwork an instinctive and joyful experience.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.
Benefits
* Holiday allowance
* 50% discount on Lush products and selected spa treatments
* Profit-based bonus
* Pension scheme
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* Flexible working
* Tailored gender affirming care*
* qualifying period/hours required
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.
About Lush
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold 'naked' to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.