About The Company
Reed Technology is a leading provider of innovative IT solutions and services, dedicated to empowering organizations through cutting-edge technology. With a strong reputation for delivering exceptional support and tailored solutions, Reed Technology serves a diverse range of clients across various industries. Our commitment to excellence, continuous innovation, and customer satisfaction positions us as a trusted partner in the ever‑evolving technology landscape. We foster a dynamic and inclusive work environment that encourages professional growth and values the contributions of our team members.
About The Role
We are seeking a skilled Technical Support Analyst to join our team in Knutsford on a contract basis, initially for three months with the potential for permanent placement. The successful candidate will play a vital role in providing advanced technical support across multiple platforms and services. Your expertise will be crucial in resolving escalated issues, troubleshooting complex faults, and collaborating with internal teams to ensure our clients receive outstanding service. This position offers an excellent opportunity for professionals looking to leverage their technical skills in a fast‑paced environment while contributing to impactful projects that enhance customer satisfaction and operational efficiency.
Qualifications
The ideal candidate will have a minimum of two years of experience in enterprise IT support, demonstrating a solid understanding of various technologies and support frameworks. Essential qualifications include strong knowledge of Windows Server, Linux, networking, SQL Server, and Active Directory. Experience with cloud platforms such as Azure or GCP, as well as familiarity with containers and scripting languages, is highly desirable. Candidates should possess excellent problem‑solving skills, the ability to work effectively under pressure, and a customer‑focused approach. Effective communication skills and the ability to document technical issues clearly are also required to succeed in this role.
Responsibilities
* Resolve first and second‑line support tickets and escalations within defined service level agreements (SLAs).
* Diagnose system, network, and performance issues using logs, monitoring tools, and diagnostic procedures.
* Perform configurations, maintenance, and updates across hybrid cloud environments and on‑premises systems.
* Escalate complex technical issues to Level 3 support with comprehensive documentation and troubleshooting steps.
* Maintain clear and professional communication with customers and internal teams to ensure timely resolution of issues.
* Monitor system performance and implement improvements to enhance stability and reliability.
* Assist in the deployment of new solutions and updates, ensuring minimal disruption to business operations.
* Participate in knowledge sharing and contribute to the development of technical documentation and best practices.
Benefits
Reed Technology offers a competitive hourly rate ranging from £15 to £18.73 (umbrella), with the potential for extension or permanent employment based on performance. Employees benefit from exposure to a variety of technologies and complex support environments, providing valuable experience and career development opportunities. The company promotes a collaborative and inclusive workplace culture, supporting flexible working arrangements where applicable. Additionally, team members have access to ongoing training and professional development resources to enhance their skills and knowledge.
Equal Opportunity
Reed Technology is an equal opportunity employer. We are committed to creating a diverse environment and are proud to be an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status. We believe in fostering a culture of respect, fairness, and opportunity for all employees.
#J-18808-Ljbffr