- We’re looking for a Chief Executive Officer to oversee the strategic and operational success of Livv Housing Group. Ideally, you’ll have a blend of visionary leadership, strategic thinking, adaptability, and effective communication skills, along with a focus on building strong relationships and fostering a culture of innovation and continuous improvement across Livv. You’ll be proactive, engaging and exceptionally resilient. Joining a forward thinking organisation and supported by a strong Executive Team, you’ll be an advocate for our customers and colleagues. Department Overall responsibility for all Executive Directorates, functions and teams across the Group Reports to Group Board Chair Directly responsible for Executive Director – Finance, Risk & Performance • Executive Director – Resources • Executive Director – Customer Insight • Executive Director – Property Overall responsibility for all Directorates and functions across the Group Overall team/department purpose The Group comprises the 4 Executive Directorates as referenced above, with all organisational functions and teams reporting into them. The Group Chief Executive has overall responsibility for these as the most senior executive post holder for the Group. Key role priorities This role is responsible for the provision of overall strategic leadership and direction to proactively develop and maximise the performance of all Directorates across the Group. This involves ensuring that the most effective and innovative strategies are continually in place which are aligned with the Group’s Vision, Values and Corporate Plan and developed to facilitate and enable synergy in strategies in place across all Directorates. As the most senior member of the Executive Team, the holder is responsible for determining, with agreement from the Group Board, long term Group wide Corporate Strategy. Specifically, the role involves ensuring the most effective overall leadership to the Executive Team which enables the Group to develop and deliver its Vision in accordance with overall organisational objectives and in line with all relevant regulations, statutes and legislation and ensures the Group’s success, growth and development. The holder is responsible for leading on the development and implementation of the Group’s strategic goals, objectives and financial plans. Key working relationships The role holder line manages the Executive Director level posts across the Group and is required to demonstrate aspirational leadership and to act as overall ambassador for the organisation both internally and externally. The role involves collaborating with the Board to develop and deliver long term plans for the organisation, and liaising with a broad range of external stakeholders to ensure the delivery of business benefits and ongoing success. The role leads on driving overall Group performance through all of its people. Main duties and responsibilities • Collaborate with, and provide strong leadership to, all Executive Directors - coaching and developing the Executive Team to build and maintain cohesive teams across the Group and building capacity and capability across all functional areas. • Collaborate with the Group Board to agree overall long term Vision and strategic direction for the delivery of services across all Group Directorates. • Ensure the financial viability of the Group and a credible brand image in the external market. • Lead and maintain a Group culture of high performance, accountability, empowerment and innovation, inspiring all teams to delivery excellent customer service and maintaining high levels of engagement. • Oversee compliance to all statutory and regulatory requirements and facilitate most effective and efficient operations for the Group with particular regard to aspects such as customer satisfaction and Value for Money. • Work with all Executive Directors to determine innovative approaches to driving and achieving overall Group performance and results Identify and drive development and growth opportunities. • Lead Groupwide transformation agendas and cultural change programmes. • Identify, develop and maintain positive external partnerships with a broad range of external stakeholders such that an external network is maintained which acts to add ongoing value to the objectives of the Group and key partners are in place to influence and drive relevant external agendas. • Ensure, and facilitate where appropriate, the delivery of agreed financial targets and KPIs for activities across Directorates which directly contribute to the achievement of the Group’s overall Corporate Plan and longer term Vision and goals. • Provide leadership and challenge to Executive Directors across the Group to drive customer excellence and overall performance and act as an ambassador to all employees and customers. • Deliver a range of social outcomes underpinned by solid commercially based foundations. • Drive commercial activities that enable positive social value. • Formulate and quantify social value for the Group. • Proactively identify strategic business risks and work with Executive Directors and other stakeholders where appropriate to develop plans to mitigate or eliminate these. • Work closely with the Group Board, ensuring ongoing positive working relationships between the Executive and Board members and Committees and overall compliance with all Group governance requirements Complete any other activities as commensurate with the level and nature of the post as delegated by the Group Board Chair. Key measures of success • The Executive Team is led and developed so as to most effectively deliver on all business plans. • All strategic and operational objectives and KPIs across all Directorates and functions are met or exceeded, this including customer experience and satisfaction and employee engagement scores whilst also achieving agreed financial results. • Strong relationships and partnerships are developed and maintained with external bodies and stakeholders, including regulators. • All transformation programmes are delivered in line with agreed timelines, objectives and budgets. • Group Board relationships and agendas are shaped so as to ensure strategies and overall Group direction are appropriately discussed and agreed, with the Executive and Board members collaborating to formulate the most effective plans and with all governance adhered to. All business risks are identified in a timely and effective manner and minimised or eliminated accordingly. • All Group level data and insight from across all Directorates and functions is most appropriately interpreted in order to best inform service delivery and priorities. • All opportunities for business development and growth and other new initiatives are identified and managed/realised so as to provide greatest benefit to the Group and its customers. • The overall capacity and capability of the Group is continually improved and brand equity in the market place increased. • Robust assurance is provided to the Board that all statutory and regulatory compliance is being continually achieved. Person specification E - Essential criteria / D - Desirable criteria Education and qualifications • Degree level education and/or professional qualification in a relevant / business management related discipline or a very significant level of relevant senior level experience (E) • MBA or other relevant managerial/business/professional qualification (D) Experience • Significant evidence of successful experience of inspirational corporate leadership (E) • Significant experience at Executive / Director or CEO level in a housing/similar regulated environment (E) • Extensive experience of delivering business wide transformational change, ensuring cultural impact is most effectively managed (D) • Experience of corporate leadership in a Group structure (D) • Evidence of developing profitable strategies and implementing a Vision (E) • Highly accomplished at delivering performance improvement in a complex, regulated environment (E) • A demonstrable record of working with non-executive Boards (E) Skills, knowledge and ability • A strong understanding of corporate governance, finance and delivering financial and budget performance improvement at organisational level (E) • Proven ability to determine strategic direction for a whole organisation (E) • Ability to lead on Group wide strategic and long-term planning (E) • A highly developed understanding of the issues and challenges faced by the social housing sector (E) • Excellent stakeholder and relationship management skills at all levels across the Group and externally (E) Ability to influence and network across the sector at national level (D) • A very highly engaging communicator with the ability to convey challenging messages in an appropriate manner both across and external to the Group (E) • Highly confident in challenging other senior level role holders and influencing at Board level to determine Group direction and achieve all elements of the Corporate Plan (E) • Proven ability to proactively oversee decision making based on high levels of information and critical analysis across all functional areas of the Group (E) Personal characteristics • Extremely creative and commercially astute with a highly innovative and results focused approach (E) • Inspirational leadership style across Groupwide operations at all levels (E) • Proven commitment to delivering an excellent customer focused service on a continually improving basis (E) Other • Ability to travel independently to a range of locations (E) • Flexible approach to hours worked, including willingness to attend evening or weekend meetings where required (E) Key dates and application process Applications close: 8 June Interviews 17 - 19 June.