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Want to work with some of the best Hospitality venues across the UK?
We’re on the lookout for a Field Service Engineer to join our UK Field Service team. If you are a team player, passionate about customer service, quality and working with some of the UK’s best hospitality venues– this position is for you!
Our dynamic, commercially focused team is committed to providing customers with an extremely high standard of service and product quality. We are proud to work in an environment where personal development is encouraged and dedication and hard work are recognised and rewarded.
This role is based out of Martlesham, Suffolk (one a week stock up on systems and parts), covering the entire UK, spending up to 4 nights per week away in hotels. There will be an initial 2 week induction in Martlesham, learning all about our technology and how to interact with our customers. Your induction includes shadowing our experienced engineers on the road. Flexibility and willingness to travel are essential for this role.
JOB PURPOSE
To carry out installations and service visits for new and existing on-trade customers around the UK. You will be 90% field-based, working to a weekly schedule with little direct supervision and where appropriate, generate additional sales revenue in the form of equipment sales, accessory sales and non-contract service/repair work.
KEY RESPONSIBILITIES
In your role as Field Service Engineer, you will:
* Carry out site surveys to agree the location for equipment to be positioned, and to ensure that utility supplies are not damaged during installation
* Carry out ‘White Glove’ installations of either wall/surface mounted or under bar systems using power drills to secure fixings for the mounting plates, conduit and ties as necessary
* Provide on-site training to Customer teams
* Set up and commission the systems
* Position and secure where appropriate the CO² regulator and supply
* Carry out annual ‘test and adjust’ maintenance visits to ensure systems are operating within recommended parameters.
* Provide written engineer feedback reports where appropriate
* Carry out on-site repairs, PAT testing and pressure testing
* Assist with the set up and breakdown of UK & International trade shows (2 to 3 per year)
* Develop relevant knowledge and skills to enhance your role
PERSONAL PROFILE
Self-motivated, customer service-oriented individual with a commercial flair and a proven ability to manage your time and meet and exceed company goals. You will be able to get on with a broad range of people at all levels and be able to work on your own as well as part of a team.
You will be familiar with basic electrical wiring diagrams, have some proven mechanical or light engineering experience, be able to carry out installations, service, test, and repair equipment in the field - all in a friendly and professional manner, ensuring 100% customer satisfaction. Basic computer skills are required as all work is assigned and recorded on tablets.
* Company van & mobile phone
* Expense account
* Positive work environment.
* Support with training
Reports to: General Manager - Operations
Job Type: Full-time
Operating Base: Ipswich – Covering the United Kingdom
Pay: Starting at £35,000.00 based on experience
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