The Maintenance Coordinator is responsible for providing a professional reactive and proactive maintenance support service to the retail branch network.
The core areas of responsibility are:
* Coordinate effective and efficient planned and reactive maintenance of stores in United Kingdom
* Collate and evaluate contractor KPI's to monitor contractor performance
* Provide an overview of maintenance issues and trends to Line Manager.
* Ensure the effective and efficient maintenance of the Stores in the United kingdom
* Optimize the maintenance process in place to ensure speed, quality and cost effectiveness.
* Manage output of contractors to drive customer service to stores.
* Maintain Stores Contracts Register.
* Maintain preferred suppliers list and evaluate potential new suppliers.
* Collate and evaluate statistics on KPI’s and Service Level Agreements for contractor performance.
* Manage Planned, Preventative and Maintenance contracts, ensuring all statutory testing is current.
* Arrange and attend contractor meetings when required.
* Action inspection report outcome after store inspection visits.
* Issue monthly store movements to all contractors (open / closed / refits / no service required).
* Maintain and monitor asset registers, reviewing annually for future contracts.
* Review and update Oracle and database systems and WoW (ways of working).
* Attend weekly meetings with the construction/maintenance team to ensure effective communication and teamwork regarding interface between maintenance and refits, handovers and re-sites.
* Develop effective communications as required.
* Process store requests / reports / H&S reports with the team.
* Undertake projects - such as Oracle database building, specific store problems etc.
* Provide weekly overview of maintenance issues and trends to line manager, diarizing required attendance at stores.
* Work in accordance to good practice ensuring the safety and wellbeing of self, staff and all visitors to the site and our stores, and in accordance to statutory, trade and Claire’s Health & Safety policies.
* Educate the Store teams to ensure that they maintain the Stores to the right standards
* Ensure all orders and invoices are correctly processed through Oracle system.
Qualifications:
* GCSE or equivalent in Maths and English
* Relevant industry qualification desirable
* Fluent in English and one other European language is favorable
Experience:
* Demonstrated experience of working within maintenance management environment
* Experience of working on a help desk or similar customer facing, service driven role
* Experience of purchasing from suppliers
Knowledge:
* Knowledge of setting up and working to KPIs SLAs, and quality systems
* PC literate in Microsoft Word and Excel.
Skills / Abilities:
* Strong numeracy and literacy skills with the ability to carry out calculations
* Excellent communication skills both spoken, written and presentation
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
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