Salary: £25,000 - 33,000 per year Requirements: We require that you are eligible for and able to obtain Full UK Eyes Only Security Clearance (SC/DV) and maintain it. We require that you have been a continuous UK resident for at least the last 5 years. We require that you hold a valid British Passport. We are looking for familiarity with Windows 10/11, Microsoft 365, and basic networking concepts such as DHCP, DNS, and Wi-Fi. We are looking for strong customer service skills, with patience, empathy, and a customer-first mindset. We require a logical approach to troubleshooting and the ability to find solutions independently. We require clear, concise, and jargon-free communication skills. CompTIA A, Network, or Microsoft Fundamentals certifications are an advantage. Previous experience in a Managed Service Provider environment is an advantage. Familiarity with ITIL frameworks or ISO 27001 standards is an advantage. Responsibilities: We act as the first point of contact for incoming technical queries via phone, email, and chat. We diagnose and resolve basic hardware and software issues across Windows, Mac, Office 365, connectivity, and peripherals. We log incidents accurately in our service desk system and keep users informed throughout the support process. We set up new users, manage password resets, and carry out basic Active Directory and Azure AD tasks. We identify issues that need escalation and hand them over smoothly to our 2nd and 3rd line teams. We maintain strict adherence to security protocols when handling client data and internal systems. Technologies: Active Directory Azure Hardware Support ITIL Microsoft 365 Network Office 365 Security Windows Cloud More: We are NetSense, an IT support company guided by our motto, IT Simplified. Based in Burgess Hill, West Sussex, we support high-security environments and value trust, efficiency, simplicity, and a good sense of humor. We offer competitive pay, continuous training opportunities, a supportive culture where your voice is heard, and clear career progression. This role places you at the front line of our technical team, representing us to clients as both a trusted voice and a problem solver. last updated 21 week of 2026