*Income Recovery experience is essential.
*Candidates would need to attend Oldbury for training 5 days per week (9am - 5pm) for the first 8 weeks. Job will be office based.
We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.
The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.
To assist with matching they have advised that ideally they are looking for candidates with Social Housing background. The perfect match would be an Income Management background but they appreciate that is quite niche. They provide training, but also need to have someone to have an understanding of the service
1. Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent)
2. A minimum of 2 year's experience of working in a rent arrears recovery/income collection environment
3. Excellent negotiation and communication...