Job summary
We're looking for a compassionate, detail‑oriented Patient Liaison Officer (PLO) to join our growing ADHD Assessment Service team. You'll play a vital role in delivering a smooth, supportive experience for patients from referral through to assessment, treatment and aftercare.
Job responsibilities
As the first point of contact for patients, clinicians, GPs and internal teams, you will ensure the highest standard of communication and coordination, helping people feel informed, reassured and well cared for throughout their journey with us.
* Manage referrals via e‑RS and email, ensuring complete and accurate patient onboarding
* Coordinate triage calls, assessments and follow‑up appointments
* Provide technical and administrative support during virtual consultations
* Process and distribute clinical reports using EMIS and Hero Health
* Support titration scheduling, liaise with GPs and manage aftercare communications
* Be the first point of contact for patient queries, offering clear, compassionate guidance
Person Specification – Experience
* Experience in a healthcare, patient‑facing or service‑led admin role
* Excellent interpersonal and communication skills
* Strong attention to detail and ability to multitask
* Comfortable working with sensitive patient data and IT systems
* Empathetic, professional approach to patient interaction
Person Specification – Desirable
* Mental health or ADHD service experience
* Familiarity with EMIS Web, Hero Health or similar systems
* Understanding of healthcare data protection (e.g. GDPR, Caldicott Principles)
* Experience with virtual consultations or AI transcription tools
Details
* Date posted: 03 December 2025
* Pay scheme: Other
* Salary: £24,000 to £27,000 a year
* Contract: Permanent
* Working pattern: Full‑time, Flexible working, Home or remote working
* Reference number: U0024‑ADHD
* Job location: Medinet Clinical Services Ltd, 21 Mere Green Road, Sutton Coldfield, West Midlands, B75 5BL
* Employer: HealthHarmonie
* Employer website: https://www.healthharmonie.com/
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
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