St James' Park Full Time Set Up Supervisor - St James' Park - Newcastle Upon Tyne Summary About the role At Sodexo we know how important our family of back of house staff are - keeping our site running smoothly for our guests and colleagues. We have a fantastic opportunity for an Set Up Supervisor to join our prestigious team at Newcastle United. A few things about you We want you to bring your can-do attitude, flexible approach, and your great reliability with you, when you join us. Don't forget to bring you excellent attention to detail and exceptional communication skills too! Being a team player is important, but you'll also need to be able to work well on your own! Previous experience in a similar role would be ideal, but if you have great people skills, we'd love to hear from you! Sodexo embeds a strong Safety culture in everything we do. There'll be company procedures to follow alongside our Health & Safety practises so it's vital that you'll champion this. Package Description 40 Hours Per Week 13.66 per hour 5 days over 7 Many employee benefits, rewards and recognition. Main Responsibilities To supervise back of house staff in the execution of their duties, leading by example and ensuring maximum productivity, providing any necessary on the job training and identifying any developmental among the team to help improve the overall performance of the department. To ensure training records for casual back of house team members are continuously reviewed and updated, with training delivered as necessary. Always ensure the security of all back of house and front of house areas by managing the security of keys, equipment and materials throughout the catering facility. Review business event sheets thoroughly to ensure all functions are suitably prepared for, that any special requests are met and any opportunities for enhanced customer service and sales are seized. Setting up function suites, bars and kiosks as per function sheet and providing all necessary mis-en-place in the most efficient and productive way setting as far ahead as is practicable and accommodating changes as necessary. To check function sheets have been set to completion following events, with a handover left for the team on site the following day, and the Duty Manager as required. Operate any relevant machinery as needed in accordance with completed training and manufacturer instructions. Safe disposal of all waste produced during setup or cleardown in accordance with Sodexo's site-specific Waste Management guidelines. To consistently show a proactive and flexible approach in all areas of work, including assisting other departments as and when required which includes but is not limited to assisting the cellar team and working front of house, as well as completing any reasonable request from Operations Manager or other upline managers. To comply with all Sodexo personnel related company policies including but not limited to grooming and hygiene standards, social media policies and time keeping and attendance. To fulfil role as Duty Manager, supervise conference and events. To be flexible in your approach to working within all departments within the operation and working to the best of your ability at all times. To ensure that all areas of the facility are maintained to an exceptional standard of cleanliness and appearance. To ensure that customer requirements and satisfaction are met throughout the day and good customer relations prevail at all times. Ensuring all crockery, cutlery and glassware is polished Clearing store rooms, function rooms, bars and kiosks of all equipment once the room is completed. To make use of quiet periods during the day to ensure the necessary preparation is done for the following day. Ensuring the safe and secure storage of equipment and stock. To report any broken equipment, soup kettles or chaffing dishes, removing it from circulation and either disposing of it or moving it to await repair. Assist with equipment stocktakes and electrical checks, completing the relevant paperwork to document this. Assisting with housekeeping where necessary including laundry and linen duties Ability to work front of house within meetings and events encompassing both front of house and back of house roles including but not limited to setting rooms, laying up, polishing and serving both food and beverages. To ensure that you are entirely customer focused and ensure that excellent customer service is delivered at all times. To be fully aware of the specifics of individual functions on a day by day basis, such as room setup, catering and equipment requirements. To be aware constantly of amendments to events, accommodating changes as necessary. To ensure all opportunities for sales are seized, and backed up by the necessary paperwork in the event of payment not being taken on the day. To wear full and correct uniform at all times when on shift, including any Personal Protective Equipment which you have been issued with. To ensure all corridors, exits and access and egress routes are kept clear of obstructions. To be aware of all fire and evacuation procedures and strictly adhered to these in the event of the fire alarms being activated. Ensuring at all times the security of company stock, property and premises. To ensure that all work is carried out in safe, professional and non-hazardous manner, in accordance with company Risk Assessments and Safe Systems of Work and to report any defects to equipment or unsafe practices to your line manager. Ensure that all corridors, working areas and fire exits and kept clear of all back of house equipment in accordance with all Sodexo fire related Health & Safety guidelines and Safe Systems of Work. Report any accidents, near misses and defective equipment upon discovery and in accordance with company policy ensuring that where possible hazardous situations are addressed immediately, or equipment is removed from circulation. To ensure that all work is carried out in a safe and manner, in accordance with all Sodexo company policies including the need to wear all role and task specific PPE as required. To attend all meetings and training as required including all mandatory Health & Safety as well as any ad-hoc company briefings. Comply fully with COSHH regulations. Ensuring strict adherence to manufacturer's instructions regarding the use of chemical agents and their application Undertaking cleaning duties as specified on work schedules in accordance with operating procedures To ensure standards of hygiene within your working area and working practices conform to company standards. Seeking to maintain good relations with staff and between departments. Promoting Sodexo and Newcastle United in a positive manner to the public at all times. To consistently show a proactive and flexible approach to all areas of your work and work to the best of your ability at all times. To complete any reasonable request whilst being adaptable to changes. Comply with all company Terms & Conditions including grooming and social media policies. To ensure all breaks are taken at the correct times in line with company policy. To be willing to assist/move to other areas of the business to further develop skills or meet the demands of the business To supervise as required, including matchdays, special events, meetings and events and banqueting functions. To assist with training of matchday and casual staff as required. To work all matchdays and special events. Ideal Candidate Experience of working within a large operation with high volume meetings and events and match day operations Growth, Client & Customer Satisfaction / Quality of Services provided Rigorous management of results Brand Notoriety Commercial Awareness