Role: Customer Service Administrator
Contract Type: Temporary to Permanent
Pay: £12.56 basic, £18.84 overtime
Your local Driver Hire office has an immediate opening for our client based in Bury St Edmunds who are looking for a Customer Service Administrator.
The Role:
Our National customer require a Customer Service Administrator in an ongoing position for their busy service centre on the outskirts of Bury St Edmunds. Immediate start is available for the right candidate. Reporting to the Depot Manager, you will be both supporting in and responsible for the following duties:
1. Handle incoming customer calls & inquiries in a professional and timely manner.
2. Deliver excellent service on the phone and email.
3. Operate internal Operations system to log, book, track and follow customer orders.
4. Support and work with the office team in all other aspects of administration as required.
5. Maintain office hygiene standards and demonstrate safe working practices.
6. Follow and adhere to client policies, procedures and code of conduct.
7. Reconciling Driver’s loads from the previous day
8. Debriefing Driver’s at the end of their day and making any necessary amendments
9. Compliance Checks to be carried out on all vehicles once a month
10. Cylinder Yard Counts, including entering of stock figures and carrying out any investigations
11. Participating In End of Month Stock counts when required
The Reward:
12. £12.56 basic | £18.84 overtime after 7.5hrs per day
13. 28 days paid holiday pro rata on PAYE.
14. Weekly Pay.
15. Immediate start.
16. Referral Bonus – Introduce a friend to us and you receive a bonus!
The Requirements:
17. IT skills with Word and Excel.
18. Experience working in or delivering excellent customer service.
19. Call handling and problem solving skills.
20. Good communication skills are essential.
21. Letter and email writing experience.
Join the leading specialist Driving Agency in Bury St Edmunds, & surrounding areas with 97% of our drivers proud to work for Driver Hire!
For more information get in touch with Driver Hire Bury St Edmunds. Alternatively, hit the Apply button now!