Title: Parking Operations Specialist
Agency: Northern VA Community College
Location: Prince William - 153
FLSA: Nonexempt
Hiring Range: $18/hr
Full Time or Part Time: Part Time
Job Description:
General Description:
This position performs routine administrative, operational, financial, and customer-support services related to campus parking, and NOVACard operations.
Duties and Tasks:
1. Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
2. Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
3. Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
4. Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, issuing citations to vehicles, & properly maintaining parking equipment and hardware.
5. Operating a state enforcement vehicle while preforming duties.
Minimum Qualifications:
KSAs:
6. Ability to interpret and apply policies, procedures and guidelines.
7. Strong interpersonal skills.
8. Ability to answer phones.
9. Good problem solving and critical thinking skills.
Minimum Work Experience:
10. Customer service experience
11. Computer experience working in a Windows environment
12. Valid Driver’s License
Additional Considerations:
Additional Considerations:
13. Experience in an office environment.
14. Cash-handling experience
15. Experience dealing with customer concerns and problems.