#GoWithYourFlow Come and join us as a results-driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a successful branch team.
The Role:
As a Branch Operations Manager, you will report directly to the Branch Manager and support the day-to-day running of the branch. You will identify and capitalize on every sales opportunity through management of staff and resources, inspiring customers with the perfect solutions for their requirements. You will be an expert at building rapport quickly and creating trusted relationships to ensure we deliver on our promises and exceed expectations. You will deputise in the Branch Manager's absence and have direct responsibility for the daily management of branch colleagues.
You’ll naturally promote and embrace our inclusive team environment and have some fun along the way!
Key Responsibilities:
* Effective management of the team and resources in the absence of the Branch Manager.
* Ensure the highest standards are maintained in the branch at all times, including preventing loss or damage, staff performance, good housekeeping, and adherence to company policies and procedures.
* Assist the Branch Manager to meet and exceed sales targets profitably.
* Manage the sales office, branch purchasing, and stock control.
* Maximize margin and net profit.
* Control stock management within the branch, ensuring correct procedures when placing all orders.
* Support branch logistics and fleet compliance in collaboration with the branch manager.
* Liaise with the contracts supervisor to understand the complexities of the contracts side of the business.
* Keep everyone safe.
* Build and maintain relationships with new and existing trade and retail customers.
* Assist the Branch Manager in developing all team members.
* Role model and support the Branch Manager in driving and implementing ‘What Good Looks Like’ across the branch.
You:
As a Branch Operations Manager, you’ll have an innovative and agile approach to identify growth opportunities. You’ll enjoy working collaboratively with a focus on results, while acting with integrity and honesty.
Skills and Competencies:
* Tenacity and resilience.
* A proactive approach to sales, with a strong desire to win and grow new business.
* Experience in customer relationship management and developing partnerships.
* Excellent communication skills.
* Self-confident and self-motivated, able to work independently or as part of a team.
* Ability to interpret basic financial and statistical information.
Don’t meet every requirement? We encourage applications from women and people of diverse backgrounds, even if you feel you don’t match all the skills listed.
About Us:
From boilers to bathroom suites, City Plumbing offers a wide range of products for trade and retail customers. We’re proud of our reputation for quality and committed to supporting our colleagues’ growth and success.
Benefits and Culture:
* Bonus, discounts, and cash back at retailers.
* Life assurance, extended family policies, and mental health support.
* Complete induction, development opportunities, and financial education.
* Flexible working options and an inclusive environment.
#BelongWithUs We celebrate diversity and encourage everyone to bring their whole selves to work. We are committed to best practices in recruitment and undertake criminal record disclosures for certain roles.
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