Customer Operations Manager (Argyll & Port Ellen)
Salary starting from £45,888 plus potential 10% bonus, 25 days annual leave and generous pension. Full time Permanent. Glasgow Mail Centre, Glasgow, G21 1AA.
This role is responsible for overseeing all delivery offices across Argyll & the Islands. You will need to travel throughout the region as required, with transport and flights funded by the business, to ensure operational stability.
About Us
Royal Mail delivers to every address in the UK, supporting businesses and communities. We are focused on empowering customers and colleagues.
The Role
Full accountability for the delivery teams. You will manage supervisors and front‑line colleagues, ensuring the smooth running of all deliveries and providing excellent service at the doorstep. You will promote inclusivity, lead by example, support people management and resource planning, and partner with trade unions to drive performance improvement.
Shift Pattern
5 days between Monday to Saturday, 41 hours per week. Flexibility is required to meet the needs of the area’s operation.
What You'll Get
* 10% on‑target bonus
* 25 days annual leave
* Flexible working options
* Generous pension scheme
* Excellent parental leave policy
* MyBundle benefits (Cycle2work, corporate discounts, gym membership, travel & attraction discounts)
About You
* Customer focused, team player, results driven
* Strong leadership, ability to motivate and coach
* Experience in people management and resource planning
* Proven ability to deliver accurate and timely service
* Committed to inclusivity and a positive work environment
* Willingness to travel and work flexible hours
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Closing Date: Sunday 3rd May 2026.
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