Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An opportunity has emerged for a motivated and appropriately skilled Support, Time & Recovery Worker (STR Worker) to join the award winning Dementia Crisis Support team.
The team covers a large geographical area - Basildon, Brentwood and Thurrock. We support service users and their carers in their own homes and also residential and nursing care homes.
The team’s aim is to support people in their usual place of residence and to avoid a Hospital admission.
We are looking to appoint an experienced, highly motivated, enthusiastic, flexible and resourceful individual who is committed to providing support and assistance to service users and their carers who live with Dementia.
You will need experience of working with adults living with dementia and an interest in working with service users in a community setting.
The successful candidate will need to be flexible and passionate about providing good quality Dementia care. The candidate will need to effectively travel across a wide geographical patch, and public transport is limited.
In return, we offer regular support. There are many opportunities for further training and for developing new skills and knowledge. The team is supportive and caring.
Main duties of the job
The successful applicant should:
1. Be able to evidence a good General Education to GCSE or equivalent
2. Have relevant experience in working with people who live with Dementia where a degree of autonomous working has been required.
3. Demonstrate a knowledge of an understanding of the need to use an enabling approach
4. Be able to demonstrate the ability to work on their own initiative, have good time management skills and be able to prioritise workload effectively.
5. Be able to demonstrate well developed interpersonal skills especially when handling conflict and change, and should have the appropriate skills to facilitate the resolution of difficulties.
6. Show willingness to work unsocial hours when necessary and be able to provide high levels of emotional and practical support to service users and carers. The services operational hours are Monday to Friday 9am to 7pm and weekends and bank holidays 9am to 5pm. These shifts will be on a rota basis.
7. The post can be emotionally demanding and the applicant will be expected to be able to address and explore this within supervision, team meetings and also within informal work related support systems.
The team provides assessment, advice and treatment. We also act as a signposting service to other teams and organisations as appropriate. Dementia Crisis Support Team offers individual interventions for service users and their carers aimed towards preventing a Hospital admission and supporting the recovery of the crisis.
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
We are kind.
We are respectful.
We work together with our communities.
These three values help us to strive to provide the best care by the best people.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement – Fringe
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,303 and a maximum payment of £2,198 per annum, pro rata for part time)
Detailed job description and main responsibilities
Additional Requirements:
8. The postholder is expected to be flexible in the performance of duties associated with this post. All jobs are subject to change and review from time to time.
9. The Directorate requires that there will be no discrimination on the grounds of gender, age, disability, marital status, sexual orientation, creed/religion, ethnic or national origin in any matters to do with employment or the provision of services.
10. All staff are required to sign and abide by the Directorates confidentiality agreement.
11. To comply with safety instructions associated with their employment.
12. To use information systems including information technology and be willing to undertake appropriate training
For further information this vacancy. please refer to the job role attached.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system.
When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included for non-registered roles. This ensures fairness and consistency within our organisation, as some of our sites fall under outer, fringe and none
Person specification
Qualifications
Essential criteria
13. NVQ level 2 or equivalent standard of literacy and numeracy
14. Relevant NVQ level 3 or equivalent
15. Care Certificate
Desirable criteria
16. Demonstrates a commitment to further learning and development
Experience
Essential criteria
17. Relevant experience in working with adults who live with Dementia
18. Ability to work as part of a team
Desirable criteria
19. Worked in NHS
20. Vital observations
21. Understanding of risk
22. Undertake ECG's
23. Venipuncture
Knowledge
Essential criteria
24. Knowledge and understanding of Dementia
25. Understand the need for professional conduct
26. Health, safety and risk awareness in care settings
Desirable criteria
27. Awareness of services to help people who live with Dementia and their carers
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
28. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
29. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
30. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
31. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.