Complaints Advisor - Financial Services (Remote)
Salary: From 30,000 per year
Location: Fully Remote (Work from Home)
Job Type: Full-time, Permanent
Hours: 40 hours per week (8am-8pm, Monday-Saturday)
Start Dates: From June onwards
About the Role
We are hiring experienced Complaints Advisors to join a well-established financial services organisation, recognised as a Great Place to Work UK (2025). This is a fully remote role where you will handle and resolve customer complaints within an FCA-regulated environment, ensuring fair outcomes and high-quality customer service.
What You'll Be Doing
* Investigating and resolving customer complaints
* Handling complex and regulated cases
* Writing clear and compliant responses and case notes
* Communicating with customers by phone and email
* Working within FCA and compliance guidelines
* Meeting SLA, quality, and productivity targets
* Identifying risks and escalating where needed
What We're Looking For
* Minimum 12 months complaints handling experience in a UK FCA-regulated financial services role (essential)
* Strong written and verbal communication skills
* Ability to manage workload and meet deadlines
* Confident handling difficult conversations
* Comfortable working in a fast-paced environment
Key Skills
* Attention to detail
* Problem-solving skills
* Calm and professional under pressure
* Strong customer service focus
* Organised and reliable
* Team player with a proactive attitude
Training & Checks
* 2 weeks training + 2 weeks supported Grad Bay
* You must pass the following checks:
o Right to Work in the UK
o Criminal Record Check
o Credit Check
o CIFAS & Sanctions checks
What's in It for You
* Fully remote role from day one
* Join a supportive and growing financial services business
* Great opportunity to develop your career in a regulated environment
* Structured training and ongoing support
If you have FCA complaints experience and are looking for your next remote opportunity, apply today.
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