We have fantastic opportunities to work as a Maintenance & Goods Movement Team Leader in our Store Logistics team within Fenwick York. If you’re hard-working and looking to be part of a fantastic business on an exciting journey, we’d love to hear from you!
About the role
As a Maintenance & Goods Movement Assistant Team Leader you will be key in ensuring stock is available on the floor for our customers. The role has varied responsibilities including unloading/loading stock, movement of stock in warehouse and other operational requirements of the store such as general upkeep, floor fixture moves etc.
Accountabilities and Responsibilities:
* Work with the Operations Manager to prioritise daily and weekly issues and plan ahead effectively to ensure deadlines and targets are achieved
* Ensure that the Operations Manager is kept fully informed regarding any issues that may arise and work with them to ensure their successful resolution.
* Establish good relations with the Retail Teams, Suppliers, Couriers, I.T., Group Administration and Senior Management Team to ensure a pro-active approach providing a high level of customer service
* Help facilitate the secure, accurate and smooth movement of stock in and out of the business
* Interact with the available systems to resolve queries and issues giving the relevant feedback to the required level of personnel
* Through resolution of queries identify training requirements and feed back to line manager
* Undertake training and follow up as appropriate
* Review training material to ensure it is accurate and updated as required
* Unloading and loading stock
* Delivering stock to departments
* Collecting stock for deliveries
* Communicate any issues that may arise to the Operations Manager and work with them and the selling team to ensure their successful resolution.
* Manage and co-ordinate the activities of the store based local delivery driver (if applicable)
* Manage time between the relevant support areas
About the candidate
We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed‿
* Experience of working in a stock management/logistics role
* An excellent communicator with strong interpersonal skills
* Passionate about delivering excellent customer service
* A strong interest in Fenwick and the brands we sell
The successful candidate will start with us as soon as possible.
We offer a competitive salary and benefits package including:
* 25% Colleague Discount (across most areas)
* 28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
* Birthday day - 1 additional day off in the month of your birthday
* Holiday Purchase Scheme option to buy up to 5 days leave
* Business Dress Loan Scheme interest free loan to buy clothes for work
* WeCare a 24/7 online GP, mental health support service, get fit programme and more.
* Perks a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
* Cycle to Work scheme
* Pension scheme
About Fenwick
Opening our first store in 1882, Fenwick is rich with heritage and history as the UK’s largest family-owned department store group. We are on an exciting journey, transforming the business to exceed our customers' expectations, and we are always on the lookout for talent to join us.
We have 8 stores across the UK, differing in size and offering, specific to their local community. We are fortunate enough to say four of our stores also house our functional teams, allowing for a truly collaborative approach.
In 2018, we launched our first eCommerce website and have been building on this ever since, setting up our historic business for a multichannel future. With exciting growth plans ahead of us, this is indeed a place of innovation, excitement, and opportunity.
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