Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. We are pleased to share an opportunity for someone to us as a Retrofit Project Assistant. This is a permanent job, working 37 hours per week, Monday to Friday (work pattern to be agreed with the successful candidate). This role is working from our King Street office, in Norwich. The role comes with Agile Working. As a Retrofit Project Assistant, you will respond to correspondence from tenants, contractors and various departments within the business. Maintaining daily communication with contractors working on our behalf and liaising with other departments, addressing matters such as information requests, customer complaints and service inquiries. You’ll use your own initiative and knowledge to answer queries, whilst working closely with your manager on any escalated queries and directing correspondence to the appropriate team or contractor as needed. Having a strong understanding of our record systems and online portals, enabling you to provide accurate updates and information on completed work. You’ll collaborate with the data team to maintain detailed records and assist your manager in planning work programs. Additionally, supporting your manager by preparing documents and consolidating data to streamline procurement and scheduling processes. You’ll attend site visits at our properties to support your manager with understanding progress and quality of works being completed. Applications are welcomed for the role of Retrofit Project Assistant from those with have a reasonable knowledge of building construction and experience within administration. With experience of working with customers, you’ll need to be a strong communicator and can adapt to the needs of a diverse range of customers. Possessing excellent IT skills and organisational abilities. With the ability to interpret and understand data. Educated to GCSE standard or equivalent and you’ll need to hold a full valid driving license. In return for your hard work, we offer a competitive salary of £28,000 - £30,000 per annum and a benefits package that includes: 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave. Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards. Death in Service Benefit. Company Sick Pay. An agile working environment to achieve a healthy work/life balance. and that’s not all! We’re also proud to offer: Opportunities for development (including apprenticeships, our Academy, and various training options). Health and well-being programs and initiatives. Empowerment (we give you the tools and systems to make the right decisions for resolving issues). A Leadership Team that inspires, develops, and supports you. Please see the attached The Retrofit Project Assistant the Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 4033 and state that you are applying to be Retrofit Project Assistant, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 26.05.2025. Interview Date: 04.06.2025, in King Street, Norwich. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please. Retrofit Project Assistant – Reference Number 4033