Housing Officer x2 (Hampshire, Berkshire and Surrey)
Location: South East
Salary: £36,000 per annum
Vacancy Type: Full Time
It matters. So we’re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
This is a varied, hands‑on role where no two days are the same. You’ll be a visible and trusted presence in your communities: supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for two Housing Officers covering the following patches in the South East:
* Bracknell Forest, Reading, Surrey Heath, Woking, Wokingham
* East Hampshire, Eastleigh, Fareham, Havant, Portsmouth, Test Valley, Waverley, Winchester
Responsibilities
* Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
* Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
* Supporting lettings and voids activity to minimise rent loss and turnaround times
* Carrying out estate inspections and addressing neighbourhood and environmental issues
* Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
* Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
* Completing person‑centred fire risk assessments and monitoring health and safety issues
* Investigating complaints and learning from outcomes to improve services
* Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, you’ll champion Stonewater’s Customer Promise: delivering services that are respectful, personalised, and trauma‑informed.
What we’re looking for
* You’ll bring experience of housing management or a similar customer‑facing role, along with the confidence to manage complex and sensitive situations professionally.
* Experience of tenancy, estate management, lettings or neighbourhood services within social housing
* Knowledge of housing legislation, including safeguarding, ASB and welfare reform
* Strong communication and influencing skills, with the ability to work calmly under pressure
* A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
* Confidence using digital systems and data to manage cases and improve performance
* The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
You’ll also be comfortable working flexibly, including participating in an out‑of‑hours rota where required.
Why join us?
At Stonewater, our customer promise is to make things personal; if it matters to our customers, it matters to us. This role is at the heart of how we build trust with our customers. If you’re someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we’d love to hear from you.
Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document.
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