Social Housing – Decarbonisation & Energy Efficiency | Temp to Perm
Are you an experienced Resident Liaison Officer with a background in Social Housing Decarbonisation Fund (SHDF) works? We are seeking a professional and enthusiastic RLO to join a major energy efficiency contract covering a diverse patch across North and West London.
This is a Temp to Perm opportunity offering immediate work at a competitive rate, with a clear pathway to a permanent career with a leading property services provider. You will play a pivotal role in supporting residents through essential property upgrades designed to improve home comfort and energy efficiency.
THE OFFER
1. Pay Rate: £22.57 per hour
2. Contract: Temp to Perm (Long-term stability with a permanent career path)
3. Expenses: Travel expenses are covered at 45p per mile.
4. Requirements: Must have a full UK Driving Licence and access to your own vehicle.
THE ROLE (SHDF Workstreams)
5. Insulation: Coordinating loft insulation and top-ups.
6. Ventilation: Managing the installation of fans, trickle vents, and door undercuts to improve airflow.
7. Smart Tech: Overseeing the installation of Switchee smart home devices.
Key Responsibilities:
8. Resident Engagement: Conducting home visits to explain the benefits of the SHF works and what to expect during installation.
9. Access Coordination: Working closely with site teams and residents to ensure high access rates and minimal project delays.
10. Data Management: Maintaining accurate records and tracking project progress using Microsoft Excel.
11. Customer Service: Delivering fantastic service by resolving queries on-site and managing resident expectations professionally.
12. Compliance: Ensuring all resident choices and site visit notes are documented for audit purposes.
CANDIDATE REQUIREMENTS
13. Technical Knowledge: Familiarity with ventilation, insulation, and smart home technology (Switchee) is highly desirable.
14. IT Skills: You must be well-versed in Microsoft Excel for reporting and tracking work orders.
15. Soft Skills: Professional, enthusiastic, and able to communicate effectively with a diverse range of stakeholders.
16. Mobility: A full UK Driving Licence and access to a reliable vehicle are mandatory for this role.