We have an excellent opportunity for a full-time Customer Care Advisor to join the team of an award-winning independent home interior brands based in Bracknell, Berkshire.
About the role
To provide customers with the best experience possible, as Customer Care Advisor you will:
* Manage any customer concerns
* Answer customer questions
* Provide information about products and services
* Be an ambassador for the brand
* Help handle customer interactions
* Respond to phone calls and email requests
* Maintain records
Key responsibilities:
* Respond to customer queries, providing a premium first impression and professional service
* Manage inbound telephone enquires as well as responding to customer emails and live chats
* Handle customer complaints, provide appropriate solutions and alternatives within agreed timescales
* Identify and assess the customers' needs and follow the correct processes to achieve a resolution within the company's SLAs
About the hours and rewards
The role of customer care Advisor is a full-time position, working Monday - Friday 9am-5.30pm in the office with one flexible day from home, and you will receive:
1. A base rate salary of £26,000 per annum
2. 20 days holiday plus bank holidays
3. Company discount
4. Office engagement events