Receptionist
Champneys Henlow
At Champneys, first impressions matter. As a Front of House Receptionist, you’ll be the welcoming face of one of the UK’s most iconic luxury health spa brands – creating unforgettable arrivals, seamless departures and exceptional guest experiences from the very first hello.
About Champneys
Champneys is the UK’s original health spa brand, with a proud heritage built on the belief that health, beauty and wellbeing are deeply connected. Family‑run and values‑led, we operate award‑winning spa resorts, hotels and day spas across England, offering world‑class wellness experiences in beautiful locations.
We are passionate about our people, our guests and our standards – and we’re proud to combine warm hospitality with commercial excellence.
As a Front of House Receptionist, you’ll play a pivotal role in the day to day running of reception, delivering outstanding service to every guest. You’ll ensure check ins and check outs run smoothly, enquiries are handled professionally, and guest satisfaction remains at the heart of everything you do.
You’ll be a knowledgeable ambassador for the resort, confident in answering questions about the property, facilities and local area, and proactive in resolving issues to ensure every stay is memorable.
What You’ll Be Doing
1. Delivering a warm, professional welcome and efficient check in experience
2. Managing guest check outs, payments, accounts and robe controls
3. Handling guest enquiries, resolving concerns and escalating where appropriate
4. Administering payments and end of day procedures in line with company guidelines
5. Preparing arrivals for future dates to ensure a seamless guest journey
6. Operating the switchboard and transferring calls professionally
7. Liaising closely with Housekeeping and other departments to support guest satisfaction
8. Supporting continuous improvement of reception performance and profitability
9. Completing administrative duties and attending training as required
10. Always working in line with Champneys’ policies, procedures and health & safety standards
11. What We’re Looking For
12. A natural people person with a warm, confident and professional approach
13. Excellent communication and customer service skills
14. Strong attention to detail and ability to manage payments accurately
15. Calm and solutions focused when handling guest feedback or challenges
16. Comfortable working in a fast paced, guest focused environment
17. Previous reception or hospitality experience is desirable, but not essential – full training will be provided
Why Work at Champneys?
18. Be part of an iconic British brand with a long standing reputation for excellence
19. Supportive, people first culture within a family owned business
20. Career development and training opportunities across our resorts
21. Wellbeing focused environment – we practise what we preach
22. Competitive pay and benefits, including access to spa and retail discounts
23. Pride in delivering exceptional guest experiences every single day
At Champneys, you don’t just work at reception – you help set the tone for an unforgettable wellness journey.
24. App technology for shifts.
25. Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].
26. Professional Uniform