Pertemps are delighted to be recruiting an experienced Customer Account Manager to manage and develop key customer relationships for one of our clients in the haulage sector. This role is responsible for ensuring excellent service delivery, maintaining strong client partnerships, and identifying opportunities for account growth. You will act as the main point of contact between customers and internal operations teams.
The main objective of the role is to act as the primary point of contact for allocated customer accounts.
Monitor service performance and ensure SLAs and KPIs are consistently met
Resolve queries, issues, and escalations in a timely and professional manner
Liaise with transport planners and operations teams to ensure smooth delivery
Support contract renewals, service reviews, and identify growth opportunities
Managing key customer relationships,
Monitoring service performance and maintaining accurate records.
Acting as the primary point of contact for clients, focusing on service delivery and, often, supporting sales growth within the logistics sec
The successful candidate will have the following experience:
Previous account management experience within haulage, transport, or logistics
Strong communication and relationship-building skills
Ability to manage multiple accounts in a fast-paced environment
Excellent problem-solving and organisational skills
Confident using TMS, CRM systems, and MS Office
In return we will provide an excellent range of benefits including:
Company pension, Bonus, company events, canteen facilities, free onsite parking