Responsibilities
* Approach customers in the station concourse offering help with purchasing tickets, and recommending the best routes to those that need assistance.
* Proactively assist customers with self-service machines, ensuring they purchase the appropriate ticket for their journey, while coaching and educating them on how to use the machine.
* Use several types of technology and perform routine maintenance on ticket vending machines.
* Work shifts at all times of the day and every day of the week as part of the stations team.
* Operate an average of 37 hours per week over 5 days (Monday to Friday 06:10–13:34; Saturday 07:05–14:29; Sunday – Rest Day).
Qualifications and qualities
* Organised, proactive and able to efficiently prioritise tasks.
* Able to cope with repetitive tasks under pressure.
* A great communicator who enjoys working with people.
* Confident and happy to approach and talk to new people.
* Passionate about doing the right thing – nothing is too much trouble.
* Applicants who require a visa must have 6 months remaining at the time of appointment.
Diversity and applicant support
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Salary and benefits
* Training: £26,753 per annum plus £1,093 regional allowance per annum. Fully trained: £28,572 per annum plus £1,093 regional allowance per annum. Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Customer Ambassadors earn up to £32,000 per annum plus regional allowance.
* Free duty and leisure travel on SWR services for employees
* Free leisure travel for spouse/partner and dependants (criteria dependent)
* 75% discount on many other train operating companies
* Full training and support with development
* Excellent pension scheme
#J-18808-Ljbffr