Our client is a main dealership in Stoke On Trent who are looking to recruit an experienced and successful Service Manager to run their service department.
Main Duties and Responsibilities:
* To supervise the Service team and develop and train team members to achieve the highest possible levels of performance.
* To monitor workshop loading and ensure continuity. Remote work opportunities.
* To ensure that customers and their vehicles are received in a friendly and professional manner, discuss and confirm their requirements, and take responsibility for the vehicle during its time at the Retailer.
* To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
* To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
* To ensure that invoicing is accurate and completed on time.
* To ensure that job extensions are properly authorized and processed.
* To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
* To oversee sub-contracted repairs and ensure the quality of such.
* To ensure that the authorization of warranty and goodwill is given strictly according to the manufacturer’s program.
* To monitor and manage the attendance and timekeeping of team members.
* The successful candidate will have experience in an aftersales role within the motor trade; have strong communication skills, high attention to detail, and good organizational skills. Kerridge knowledge would be advantageous.
* Supervisory experience in an After Sales environment is vital, and it is essential that candidates have experience working as a Service Team Manager.
Salary: £35k basic with £45k OTE
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Created on 17/06/2025 by TN United Kingdom
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