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Major and complex loss adjuster

Birmingham (West Midlands)
IPS
Loss adjuster
Posted: 1 April
Offer description

MCL Property Adjuster
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Midlands & South
Up to £75,000 + Bonus + Full Benefits Package
An excellent opportunity for an experienced Property Adjuster to join a growing and well-established adjusting business, handling a portfolio of mid to complex losses across the Midlands and South. This role offers a high level of autonomy, a varied caseload, and the chance to deal with more technical and higher-value claims.
The Role:
* Manage a caseload of Mid & Complex Loss (MCL) property claims from first notification through to settlement
* Conduct site visits to assess damage, determine cause, and validate claims
* Handle a mix of domestic and commercial property losses, including higher value and more technical claims
* Interpret and apply policy wordings, terms, and conditions to ensure accurate coverage decisions
* Produce detailed reports (including ABI reports) within agreed service level agreements
* Liaise with insurers, policyholders, brokers, contractors, and other stakeholders to progress claims efficiently
* Appoint and manage specialists (surveyors, engineers, contractors) where required
* Provide clear technical guidance and maintain strong communication throughout the claim lifecycle
* Proactively manage your diary and caseload, ensuring timely progression and resolution of claims
* Attend re-visits and maintain accurate file notes and documentation
About You:
* Proven experience in property loss adjusting or strong background in property claims handling
* Experience dealing with mid to complex losses is highly desirable
* Knowledge of both domestic and commercial property insurance policies
* Ideally qualified (or working towards) Cert CILA / CII or equivalent
* Strong investigative, analytical, and decision-making skills
* Confident communicator with the ability to manage expectations of multiple stakeholders
* Highly organised, self-sufficient, and able to manage a remote, field-based role
* Full UK driving licence required xxuwjjq
Whats on Offer:
* Salary up to £75,000 (depending on experience)
* Car allowance or company car scheme
* Discretionary bonus
* 25 days holiday increasing with service + birthday off
* Private healthcare
* Contributory pension scheme
* Life assurance / death in service
* Enhanced family leave and sick pay
* Electric vehicle scheme (post-probation)
* Ongoing career development and progression opportunities
If you're looking to step into or continue developing within the MCL space, with the autonomy to manage complex claims and the backing of a supportive and growing business, this role offers a strong next move.

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