Field Service Engineer - Southampton, Southampton
Client: Virgin Media O2
Location: Southampton, United Kingdom
Job Category: -
EU work permit required: Yes
Job Reference: 23ab8c4583e6
Job Views: 9
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description:
Salary: £29,000 - £36,200 per year
Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500. We are seeking motivated, customer-focused individuals. No prior experience is required; we will train you and assign a mentor to support your success. After training, enjoy a better work-life balance with our 4-day workweek (37.5 hours, Monday – Saturday) with a mix of 7.5 and 10-hour shifts. Your role involves:
1. Becoming an expert in installations, fault repairs, and delivering excellent customer service
2. Diagnosing errors and technical problems and determining appropriate solutions
3. Documenting processes and following company procedures
4. Collaborating with the technical team and sharing information across the organization
About Us
Virgin Media O2 is the UK’s fastest broadband network, the nation’s top mobile brand, and one of the country’s largest companies. We pride ourselves on diverse, high-performing teams that are talented and innovative. We aim to offer the UK more choice and value, driven by our customer-centric values. We are committed to equality, diversity, and inclusion, supporting our employees to be authentic and thrive.
Requirements
* A UK Manual driving licence with no more than 8 points
Ideal Candidate Attributes
* An organized, customer-focused individual motivated to help others
* Someone who builds strong relationships with customers
* Enjoys problem-solving and finding solutions
* Comfortable working at heights and outdoors in all weather conditions
Benefits
* A competitive salary of £29,000, with potential earnings of £2,500+ from overtime and commissions, plus a company van
* 25 days of annual leave, including your birthday and UK bank holidays
* A comprehensive pension scheme with up to 10% matching contributions
* Options to buy and sell up to 5 days of leave
* Wellbeing benefits, including the Unmind App, BUPA medical coverage (upgrade options available), and critical illness insurance
* Life insurance and healthcare plans
* Support for family needs, including neonatal leave, maternity & paternity policies, and carers leave
#J-18808-Ljbffr