The successful Refrigeration Engineer will join the team of field based Refrigeration Engineers who support the client's commercial contracts including some well-known household brands. The refrigeration engineer role will be mobile, carrying out service, maintenance, fault‑finding and repair of commercial refrigeration systems at a number of their high end supermarket and retail sites.
Responsibilities
* To undertake reactive works issued through the Service desk within set time frames to ensure customer expectations are met.
* Troubleshoot & carry out diagnostic and fault finding of plant and equipment as required and advise Customer, Supervisors & Account Managers of the repairs required.
* Reduce call volumes and gas usage by ensuring thorough investigations are carried out establishing the root cause of faults to ensure similar breakdowns are not repeated.
* Complete all necessary paperwork, customer in‑store e‑based systems & administration and return to relevant parties as required, in real time (same day).
* Update all job details in PDA in real time.
* Liaise with the Spares team to order parts where vehicle stocks are depleted / specialist parts are required.
* Take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as appropriate.
* Assist in achieving 100% PPM maintenance completion when required.
* Ensure the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.
* If assigned a trainee, mentor and coach them to make sure they have the necessary skills and knowledge to progress their level of competence and ultimately their career development.
* To provide assistance within allocated stores for other engineers and maintenance teams where required.
* Communicate to supervisors and account team to ensure business quotes for identified additional works outside of the contract.
* Monitor and ensure van stock levels are appropriate to allow for a high first fix percentage.
Qualifications
* City & Guilds F‑Gas
* NVQ Air Conditioning & Refrigeration / City & Guilds Refrigeration - Level 2
Package
* Salary Package: £34K - £38K (Dependent on Experience)
* Company Vehicle, PDA, Tools
* Overtime opportunities
* Travel time payments
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