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Job Opportunity
Indigo – Care Navigator (0.4 FTE)
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KEY INFORMATION
Special Terms:
Part-Time – 14 Hours per week
Permanent
Hybrid working (ideally one day in our office in Manchester)
Salary:
£27,927 (pro-rata) + 10% pension
Accountable to:
Indigo Care Navigator Team Lead
About The Role
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual and trans people.
Indigo Gender Service
is setting the national standard for a pioneering, localised and person-centred primary care led partnership that enables trans, non-binary and gender variant people to reach their full potential.
The Care Navigator is a dual aspect role. Care Navigators provide a coordinated approach of essential practical support, non-clinical advice and advocacy to individuals who are accessing or wishing to access the service. Care Navigators also undertake administration for the service to ensure a consistent, empathetic, and trans-affirmative approach throughout the service that is informed by the needs and experiences of trans and non-binary people.
This non-clinical role ensures that the needs and experiences of trans and non-binary people are at the centre of the GM Trans Health Service.
As this role focuses on working for a service specifically designed by and for trans and non-binary communities, we believe lived experience of being trans and/or non-binary and having experienced NHS gender transition services will be hugely valuable to the role.
Our values and behaviours are an important part of who we are; we feel it is essential to get the right people to work with us, so these values need to be as important to you as they are to us.
We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
* Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, cross-dressers, and those who partially or incompletely identify with their sex assigned at birth.
Indigo Statements of Principle
* Trans people are the experts of their own experience – our services are trans led, with trans and non-binary people guiding and feeding into them at all levels.
* Support is person centred – we recognise that there are as many ways to be trans and non-binary as there are trans and non-binary people in the world and we tailor our support to meet each person's individual needs.
* Care is safe and affirmative – we support trans and non-binary people to be well informed about their choices by sharing knowledge, explaining options, promoting health, and trusting people to make decisions that are right for them.
* Knowledge is power – we share our knowledge and best practice with other services, showing leadership and empowering them to better meet the needs of trans communities.
* Care is delivered locally – trans and non-binary people are supported to access the full range of assets in their local communities and to maximise their wellbeing.
* We take a multidisciplinary approach to care – we bring together knowledge and expertise from different fields and backgrounds to ensure our service delivers the highest quality care to trans communities.
Role Accountabilities
To deliver effective navigation service.
* To deliver a high-quality service to provide seamless and accessible pathways of practical, emotional and social support for trans and non-binary people.
* To communicate with patients of Indigo Gender Service in person and by phone/online, including travelling within the 10 boroughs of GM to meet patients at a convenient and comfortable location for them.
* To act as a point of contact for service users and ensuring that there are regular reviews, that progress is being made and that each individual's goals are being met.
* To communicate with people accessing Indigo Gender Service with a high degree of empathy, understanding, diplomacy, honesty, and integrity.
* To support self-management, by signposting patients to appropriate information and resources.
* To understand safeguarding principles and apply them to work undertaken with patients.
To provide administration for Indigo Gender Service.
* To provide administrative support to the clinical team, ensuring information is up to date.
* To be responsible for appointment bookings, changes, and cancellations.
* To ensure connectivity between the patient-facing aspects of Indigo Gender Service and the service's back-office functionality.
* To facilitate, coordinate and follow-up referrals to treatment and support services, including to voluntary and community organisations and other agencies.
* To support patients by answering calls to Indigo Gender Service's patient helpline.
To support the development of the Trans Health Service.
* To work with other organisations including NHS and voluntary sector groups and providers to consider how people from marginalised groups and who may experience barriers (e.g. disabled people, those who do not speak English as a first language) can best be supported to access and navigate services.
* To build and maintain a good understanding of Indigo Gender Service and the support available to trans and non-binary people in Greater Manchester.
* To build and maintain strong working relationships with both external and internal partners, participate in effective teamwork and develop good relationships with local organisations.
* To provide an exemplary standard of support, deliver practical solutions and improve quality of life.
* To regularly engage in co-production and to ensure that trans and non-binary people have continuous opportunities to give feedback and contribute to the development of the service.
* To be committed to continuing professional development, to participate in reflective practice and continuous learning, and share good practice.
* To provide advocacy and liaison between Indigo Gender Service and patients GPs.
FOR MORE INFORMATION ABOUT THE ROLE PLEASE DOWNLOAD THE ROLE PROFILE AT THE TOP OF THIS PAGE
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