* Work for a well established business
* Business thriving on growth
About Our Client
The employer is a reputable organisation within the leisure, travel, and tourism sector. As a small‑sized company, they are committed to providing high‑quality services and memorable experiences for their customers.
Job Description
The key responsibilities for the Contact Centre Manager Role are:
* Oversee daily operations of the contact centre to ensure smooth and efficient functioning.
* Develop and implement strategies to enhance customer service and satisfaction.
* Monitor team performance and provide regular feedback to maintain high standards.
* Train and mentor staff to ensure professional development and skill enhancement.
* Analyse key performance indicators and prepare reports for senior management.
* Manage schedules and workloads to optimise resource allocation.
* Handle escalated customer inquiries and resolve complex issues effectively.
* Collaborate with other departments to align contact centre objectives with overall business goals.
The Successful Applicant
A successful Contact Centre Manager should have:
* Proven experience in managing a contact centre, ideally within the leisure, travel, and tourism industry.
* Strong leadership and team management skills.
* Excellent communication and problem‑solving abilities.
* Proficiency in using contact centre software and tools.
* A customer‑focused mindset with a commitment to delivering high‑quality service.
* Ability to analyse data and make informed decisions to improve performance.
What's on Offer
* Competitive salary ranging from £40,000 to £50,000 per annum.
* Permanent position with opportunities for career growth.
* Work in a reputable organisation within the leisure, travel, and tourism industry.
* Be part of a supportive and collaborative team environment.
If you are a motivated professional eager to take on a new challenge in Lyndhurst, apply now to become a Contact Centre Manager and make a difference in the hospitality & leisure department.
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